MediaPartnershipsOperationsLead

We're looking for a highly analytical and technically strong operations leader to own and scale the operational backbone of Lemonade's Media Partnerships channel. We need someone to build and scale the engine, not just run it. You'll lead the design and evolution of partner infrastructure, attribution and tracking models, reconciliation and commission logic, lifecycle automation, and performance analytics. This is both strategic and hands-on — you'll design the operating model and ensure day-to-day operations run reliably. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. IN THIS ROLE YOU'LL: - Radically improve how the Media Partnerships team works by automating manual, time-consuming processes and freeing them up to focus on strategic business growth - Design, deploy, and manage AI agents to support the team, reduce workload, boost overall efficiency, and drive measurable growth - Oversee Lemonade's affiliate and media partner platforms, including configuration, structure, and ongoing optimization - Ensure accurate end-to-end data flow between CRM systems (HubSpot), data warehouses, tracking tools, and finance platforms - Maintain campaign structure, segmentation, permissions, attribution, and commission logic - Manage partner payment processes and reconciliation in tight collaboration with the Finance team - Partner with BI to build and optimize dashboards, identifying trends, discrepancies, and growth opportunities - Design scalable, self-serve experiences for onboarding, activation, growth, reactivation, and churn - Create and maintain manuals, playbook