RedHelm
MDRManager
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optimal for Manager candidates.
“MDR Manager at RedHelm. Skills: SOC operations management, Incident coordination, Team leadership, Security operations oversight. Create and manage SOC/MDR shift schedules. Coordinate shift changes, call-offs, schedule adjustments”
What You'll Achieve.
High-quality security monitoring; Incident response coordination; Customer service delivery; Operational excellence; Team performance; Incident response effectiveness; Service delivery quality; Operational efficiency; Customer satisfaction; MDR capability improvements
Industry & Context.
Analytical skills; Troubleshooting skills; Decision-making skills
On-call escalations, Occasional travel
What They're Looking For.
Must Have
4+ years SOC/NOC/Blue Team/cybersecurity operations, 2+ years leadership/supervisory/coordination role, Experience supporting customer-facing technical operations, Experience serving as escalation point, Experience coordinating incident response efforts, Hands-on experience supporting security technologies, Experience supporting Windows and Linux operating systems, Experience working within fast-paced operational environments
Nice to Have
Bachelor's degree in IT/Cybersecurity/Engineering, Relevant cybersecurity certifications preferred, Security operations certifications preferred, Networking certifications preferred, Incident response certifications preferred
What You'll Do.
Create and manage SOC/MDR shift schedules
Coordinate shift changes
Serve as primary operational point of contact
Report and review MDR operational metrics
performance management
Identify MDR capability enhancement opportunities
Collaborate cross-functionally to improve service delivery
Coordinate escalations and engage technical resources
Improve SOC/MDR operational policies and procedures
Drive improvements to ticketing processes
Conduct weekly reviews of alerts and incidents
Perform operational spot checks of security solutions
Ensure MDR operations comply with policies
Ensure customer and company data are handled securely
Maintain accurate operational documentation and reporting
How You'll Work.
Team & Collaboration
Cross-functionally with engineering; Cross-functionally with operations; Cross-functionally with leadership
Communication Scope
Customer-facing communication; Written communication; Reporting
Full Job Description
RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape. At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them. Role Overview The SOC MDR Manager is responsible for leading and coordinating the day-to-day operations of the Managed Detection and Response (MDR) team while ensuring the successful delivery of security monitoring, incident response, and operational support services. This is a leadership-focused, customer-facing role responsible for managing team operations, driving service improvements, coordinating escalations, and ensuring operational excellence across the SOC environment. The ideal candidate combines strong operational leadership, technical security expertise, and customer communication skills with the ability to guide teams through complex security events and evolving service demands. Role Focus Primary Objective: Lead and optimize MDR operations while ensuring high-quality security monitoring, incident response coordination, and customer service delivery Approach: Operationally focused, customer-oriented, collaborative, and process-driven leadership Core Skills: SOC operations management, incident coordination, team leadership, security operations oversight, and process improvement Solution Profile: Managed Detection and Response (MDR), SIEM, endpoint security, incident response, security operations, and operational process manag
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