MasterTechnician

## **Job Description** MASTER TECHNICIAN **Primary Duties:** The Master Technician’s primary responsibility is to add value to each client’s transaction ensuring that they are satisfied with their experience buying at Western Auto and that upon leaving the store are completely satisfied with their purchase. Using knowledge and technical skills, removes, repairs, or replaces and installs automotive parts using the tools, equipment, or the manual procedures that are safe and appropriate. Performs other automotive mechanical services as needed and authorized. Reads and comprehends training manuals, service tickets, etc. Has extensive knowledge about vehicles and Western Auto services that include brakes, alignment, air conditioning, suspension, front wheel assembly repair, and all installation jobs. Checks basic elements of the vehicle according to Western Auto’s methods for mechanical, electric, and courtesy inspections. Uses the diagnostic and alignment machines correctly. Has a valid driver’s license, vehicle insurance, and the ability to drive cars with manual or automatic transmissions. Must have their own tools. Handles a fast-paced work environment, stress, and stressful situations in a professional manner. Answers customer’s questions related to finished service work and the vehicle’s related problems. Provides training and technical guidance to new associates and workmates. Operates the workshop lifts appropriately. Is competitive and has a team player’s attitude. Follows Western Auto and OSHA requirements to promote and provide a safe workplace. Follows EPA standard in terms of the work requirements, specifications, and materials management. Performs maintenance tasks that include sweeping/mopping the workshop floor, cleaning/maintaining the equipment, emptying the garbage bins, cleaning the parking area, etc. Follows the company guidelines in terms of protection, safety, hygiene, and the dress code. Physical Requirements: This job requires continually standi