MassDOTHOCOperatorI

Position Summary Incumbents of positions in this series are responsible for operating, monitoring and controlling multiple state-of-the-art integrated computer systems detecting and responding to facility, traffic and security events, providing immediate and timely notifications to appropriate personnel and documenting incidents. Duties and Responsibilities Comply with all assignment plans, policies and procedures in operating multiple traffic, facility and security monitoring and detection systems, including radio, telephone and notification systems, and maintain functional familiarity with computer applications, electronic systems, and roadway traffic equipment. Detect and respond to traffic, facility and security events, including analyzing events, classifying accordingly and issuing notifications, creating a record and documenting events, recording all operator and first responder actions take from initial conditions through event closure. Monitor traffic and roadways using available systems and equipment, implementing traffic mitigation response plans during incidents and road work activities, and update traffic and road conditions to traffic reporting agencies and systems in a timely manner. Assist appropriate personnel with troubleshooting of devices, equipment and systems, including reporting system malfunctions, failures, and anomalies to appropriate personnel, generating incident reports, performing system reviews at shift changes to verify system functionality, and cross-check all systems to ensure previous shift activities have bee properly reported and addressed. Maintain regular and continuing communication with all applicable division field incident response personnel, including public safety, life safety, law enforcement personnel, and other agencies during incident response, and coordinate planned construction/maintenance personnel activities as needed. Record incidents for the conduct of after action reviews or investigations, and participate in tr