Wynn Resorts

Hospitality

MassageTherapist

$0–0k Everett, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“Massage Therapist at Wynn Resorts. Skills: Massage therapy, Customer service. Provide massage services. Maintain spa facility standards”

What You'll Achieve.

Maximize opportunities for departmental revenue

Industry & Context.

Hospitality
Eligibility Requirements

Lift or maneuver 30 pounds, Standing, Walking, Varied schedules

What They're Looking For.

Must Have

2 years massage therapy experience, 2 years customer service experience, Massachusetts Gaming Commission registration, Massage State Board of Massachusetts licensing

Nice to Have

High school or equivalent degree

What You'll Do.

Provide massage services

Maintain spa facility standards

Coordinate within Spa Department

Implement Encore core values

Participate in departmental goals

Monitor operational changes

Contribute to departmental performance

Enforce property policies

Deliver maximum service satisfaction

Contribute to company communication

Keep informed of department developments

Manage multiple priorities

Understand resort features

Maintain positive attitude

Ensure cleanliness standards

Abide by licensing requirements

Be aware of guest experience

Assist peers and guests

Maintain treatment rooms

Perform massage services

Follow treatment protocols

Modify treatments based on needs

Retain knowledge of services

Suggest other services

Suggest retail products

Work with safety as priority

Maintain industry knowledge

Perform job-related duties

How You'll Work.

Team & Collaboration

Support department team members; Assist peers; Assist guests; Assist other departments; Assist leaders

Communication Scope

Respond to inquiries; Present information

Full Job Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Hourly Pay: $10.66-$10.66 In addition to the hourly rate, this position receives 20 % commission from the cost of Spa & Salon services provided. The Encore Boston Harbor Therapist - Spa will be responsible for ongoing coordination within the Spa Department. Responsible for providing all massage services to every guest according to Encore Service Standards in the spa facility or any other venues on the Encore Resort property where massage services are offered. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Verifies that all applicable internal polici

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