Wolt
MassAccountManager*in
Neural analysis suggests this role is
optimal for Mid candidates.
“Mass Account Manager*in at Wolt. Skills: Account Management, Partner Operations, Growth, Analytical skills, Process Optimization. Taking full responsibility for a large restaurant portfolio. Improving operational performance through strategic and scalable measures”
What You'll Achieve.
Improve availability and activity rate; Reduce rejection rate; Successfully prevent and recover churn; Increase usage of commercial tools (Ads, Deals, Promotions); Ensure data quality and reporting accuracy
Industry & Context.
Strong analytical skills and a process optimization mindset
What They're Looking For.
Must Have
3+ years experience in Account Management, Partner Operations, or comparable Growth roles, Fluent German and English language skills, Strong analytical skills and a process optimization mindset, Experience in managing performance metrics and implementing large-scale initiatives, Excellent communication and stakeholder management skills, Bachelor's or Master's degree in Business, Analytics, or a related field
Nice to Have
Experience with BI tools (Looker, Tableau, Power BI), Background in marketplaces, SaaS, or food delivery platforms
What You'll Do.
Taking full responsibility for a large restaurant portfolio
Improving operational performance through strategic and scalable measures
Using data to identify improvement potential
Reducing partner churn
Scaling the usage of commercial tools
Monitoring key KPIs in the partner portfolio (availability
Leading initiatives for churn reduction and increasing partner value
Designing and executing campaigns to increase the usage of Ads
Developing automation tools
or dashboards for internal teams
Sharing best practices and mentoring Associates
Collaborating with other teams to solve problems or escalate blockers
How You'll Work.
Team & Collaboration
Collaboration with other teams to solve problems or escalate blockers
Communication Scope
Excellent communication and stakeholder management skills
Full Job Description
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Unser Mass Account Management Team bildet das Herzstück von Wolts Restaurant-Operations in Deutschland und betreut ein umfangreiches, stetig wachsendes Partnerinnen-Portfolio. Wir suchen einen Mass Account Managerin, der die die Verantwortung für den Erfolg einer Vielzahl von Partner*innen übernimmt – durch die Verbesserung ihrer operativen Performance, die Reduzierung von Churn sowie die Skalierung der Nutzung unserer kommerziellen Tools. Deine Aufgaben Als Mass Account Managerin übernimmst du die vollständige Verantwortung für ein großes Restaurant-Portfolio und arbeitest daran, dessen operative Performance durch strategische und skalierbare Maßnahmen zu verbessern. Du nutzt Daten, um Verbesserungspotenziale zu identifizieren, Partnerinnen-Churn zu reduzieren und wichtige Hebel wie Deals, Promotions und Ads gezielt voranzutreiben. Diese Rolle eignet sich ideal für Personen, die gerne analytisch arbeiten, Herausforderungen im großen Maßstab lösen und Prozesse entwickeln, die sowohl Wolt als auch unseren Partner*innen nachhaltiges Wachstum ermöglichen. Im Arbeitsalltag übernimmst du dabei: Monitoring zentraler KPIs im Partner*innen-Portfolio (Verfügbarkeit, Aktivitätsrate, Ablehnungsrate) Führung von Initiativen zur Churn-Reduktion und zur Steigerung des Par
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