Markets-ClientInsightsManager

**Management Level** Manager **Job Description & Summary** Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. **Ngā kōrero mo tēnei tūranga / About the role** PwC New Zealand is seeking an Insights Manager in Tāmaki Makaurau / Auckland to lead the day-to-day delivery of our Client Listening Programme. This role is responsible for managing and revitalising PwC’s structured, independent client feedback programme; ensuring we gather meaningful insights through surveys and face-to-face interviews, translate those insights into actionable findings, and embed them across the firm to strengthen client relationships and drive growth. This is an operational leadership role. You will run the programme end-to-end, working closely with senior Partners and business leaders. You will report to the Client Experience lead, who retains strategic oversight alongside the Client and Markets Director, while you take accountability for execution and insight delivery. Success in this role means the Client Listening Programme operates with discipline, credibility and impact and delivers insights that directly inform firm decision-making. **Your day-to-day could include:** * Leading the day-to-day delivery of PwC New Zealand’s Client Listening Programme, including senior client interviews, surveys, relationship reviews and win/loss debriefs. * Building momentum and discipline across the face-to-face interview programme while ensuring accurate tracking, reporting and Salesforce data integrity. * Conducting independent, high-quality interviews with senior client stakeholders alongside Partners and Business Development leaders. * Translating qualitative and quantitative feedback into clear, actionable insights and reports for senior stakeholders across the firm. * Identifying client tren