Moxie
Moxie
MarketingTechnicalOnboardingManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Marketing Technical Onboarding Manager at Moxie. Skills: Marketing Technical Onboarding, Meta Business Suite, Google Business Profile. Guiding new clients through the onboarding process, ensuring they complete the necessary steps to set up their Meta and Google advertising accounts.. Ensure new clients successfully complete all required onboarding steps, including necessary forms, integrations, and technical setups to run Meta ads and optimize their Google Business Profile.”
What You'll Achieve.
Ensure new clients successfully complete all required onboarding steps; clients feel confident and well-supported; clients are set up for success; create a seamless onboarding experience; ensure optimal store performance; provide accurate and timely support
Industry & Context.
analytical and troubleshooting abilities; calm, solution-oriented approach
What They're Looking For.
Must Have
2+ years of experience in a digital marketing agency or similar environment, with a focus on onboarding clients for Meta (Facebook and Instagram) ad setups and Google Business Profile optimization., Proficiency in Meta Business Suite, Facebook Ads Manager, Instagram Profile management, Meta Business Manager, and Google Business Profile setup/optimization., technical understanding of account integrations, permission management, and business verification processes.
Nice to Have
Experience working with small to medium-sized businesses on Meta and Google advertising campaigns., Familiarity with additional digital marketing platforms and tools., Previous experience in a client support or customer service role within a marketing agency.
What You'll Do.
Guiding new clients through the onboarding process
ensuring they complete the necessary steps to set up their Meta and Google advertising accounts.
Ensure new clients successfully complete all required onboarding steps
including necessary forms
and technical setups to run Meta ads and optimize their Google Business Profile.
step-by-step guidance and support to ensure clients are set up for success.
Simplify complex processes through email communication and one-on-one calls to create a seamless onboarding experience.
Walk clients through connecting their Facebook Page
and Meta Business Suite.
Guide clients in setting up two-factor authentication (2FA)
phone number verification
Facilitate permission and role sharing within Meta Business Manager.
Guide clients through setting up or claiming their Google Business Profile.
Assist with profile verification
and business verification processes.
Help optimize business profiles by ensuring accurate business information
and encouraging customer reviews.
Provide recommendations to improve local SEO and search visibility using Google Business Profile tools.
Partner with Client Success Managers to support clients in configuring their online stores
including product listings
payment gateway integrations
Follow SOPs to research and personalize marketing strategy presentations that highlight quick wins and provide an overview of our services.
Address basic client questions about our marketing programs
and campaign optimization strategies.
Stay updated on changes in Meta advertising tools
Google Business Profile
and related platforms to provide accurate and timely support.
Share client feedback and insights to help improve onboarding and support processes.
Maintain detailed documentation of client interactions
and issue resolution.
Execute processes that utilize onboarding data to support other teams in personalizing marketing strategies.
How You'll Work.
Team & Collaboration
Partner with Client Success Managers to support clients in configuring their online stores.; Share client feedback and insights to help improve onboarding and support processes.; Execute processes that utilize onboarding data to support other teams in personalizing marketing strategies.
Communication Scope
Excellent written and verbal communication skills; ability to explain complex technical concepts in a simple and approachable manner; Comfortable conducting client-facing calls, screen shares, and written support
Process & Methodology
Manage multiple client onboarding processes
Full Job Description
At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. ABOUT THE ROLE We’re looking for a detail-oriented, technically savvy, and client-focused Marketing Technical Onboarding Manager to join our team. This role will be essential in guiding new clients through the onboarding process, ensuring they complete the necessary steps to set up their Meta and Google advertising accounts. The ideal candidate will have experience in a digital marketing agency environment, particularly with Meta Business Suite (Facebook and Instagram) and Google Business Profile. You’ll be the go-to point of contact for clients during their onboarding journey, providing expert guidance via email, phone calls, and screen-sharing sessions to ensure they feel confident and well-supported. WHAT YOU’LL DO CLIENT ONBOARDING SUPPORT - Ensure new clients successfully complete all required onboarding steps, including necessary forms, integrations, and technical setups to run Meta ads and optimize their Google Business Profile. - Provide clear, step-by-step guidance and support to ensure clients are set up for success. - Simplify complex processes through email communication and one-on-one calls to create a seamless onboarding experience. META SETUP - Walk clients through connecting their Facebook Page, Instagram Profile, and Meta Business Suite. - Guide clients in setting up two-factor authentication (2FA), phone number verification, and payment methods. - Facilitate permission and role sharing within Meta Business Manager. - Troubleshoot common setup issues through screen-sharing sessions or direct intervention. GOOGLE BUSINESS PROFILE SETUP & OPTIMIZATION - Guide clients through setting u
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