Moxie
Moxie
MarketingTechnicalOnboardingManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Marketing Technical Onboarding Manager at Moxie. Skills: Marketing Technical Onboarding, Meta Setup, Google Business Profile Setup & Optimization. Guiding new clients through the onboarding process. Ensuring clients complete necessary steps to set up Meta and Google advertising accounts”
What You'll Achieve.
Ensure new clients successfully complete all required onboarding steps; Ensure clients feel confident and well-supported; Ensure clients are set up for success; Create a seamless onboarding experience; Ensure optimal store performance; Provide accurate and timely support
Industry & Context.
Analytical and troubleshooting abilities with a calm, solution-oriented approach; Troubleshoot common setup issues; Troubleshoot issues related to inventory management, checkout processes, and product visibility
What They're Looking For.
Must Have
2+ years of experience in a digital marketing agency or similar environment, with a focus on onboarding clients for Meta (Facebook and Instagram) ad setups and Google Business Profile optimization, Proficiency in Meta Business Suite, Facebook Ads Manager, Instagram Profile management, Meta Business Manager, and Google Business Profile setup/optimization, technical understanding of account integrations, permission management, and business verification processes, Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a simple and approachable manner, Comfortable conducting client-facing calls, screen shares, and written support, analytical and troubleshooting abilities with a calm, solution-oriented approach, Ability to manage multiple client onboarding processes while maintaining a high level of customer satisfaction, Highly detail-oriented, ensuring accuracy throughout every stage of onboarding and account setup, Ability to quickly adapt to new tools, technologies, and marketing strategies while becoming an expert in Moxie’s marketing programs
Nice to Have
Experience working with small to medium-sized businesses on Meta and Google advertising campaigns, Familiarity with additional digital marketing platforms and tools, Previous experience in a client support or customer service role within a marketing agency, experience with CRMs, project management tools, and screen-sharing software is a plus
What You'll Do.
Guiding new clients through the onboarding process
Ensuring clients complete necessary steps to set up Meta and Google advertising accounts
Providing expert guidance via email
and screen-sharing sessions
Ensuring new clients successfully complete all required onboarding steps
including necessary forms
and technical setups to run Meta ads and optimize their Google Business Profile
step-by-step guidance and support to ensure clients are set up for success
Simplifying complex processes through email communication and one-on-one calls to create a seamless onboarding experience
Walking clients through connecting their Facebook Page
and Meta Business Suite
Guiding clients in setting up two-factor authentication (2FA)
phone number verification
Facilitating permission and role sharing within Meta Business Manager
Troubleshooting common setup issues through screen-sharing sessions or direct intervention
Guiding clients through setting up or claiming their Google Business Profile
Assisting with profile verification
and business verification processes
Helping optimize business profiles by ensuring accurate business information
and encouraging customer reviews
Providing recommendations to improve local SEO and search visibility using Google Business Profile tools
Partnering with Client Success Managers to support clients in configuring their online stores
including product listings
payment gateway integrations
Troubleshooting issues related to inventory management
and product visibility to ensure optimal store performance
Following SOPs to research and personalize marketing strategy presentations that highlight quick wins and provide an overview of our services
Addressing basic client questions about our marketing programs
and campaign optimization strategies
Staying updated on changes in Meta advertising tools
Google Business Profile
and related platforms to provide accurate and timely support
Sharing client feedback and insights to help improve onboarding and support processes
Maintaining detailed documentation of client interactions
Executing processes that utilize onboarding data to support other teams in personalizing marketing strategies
How You'll Work.
Team & Collaboration
Partner with Client Success Managers to support clients in configuring their online stores; Share client feedback and insights to help improve onboarding and support processes; Execute processes that utilize onboarding data to support other teams in personalizing marketing strategies
Communication Scope
Excellent written and verbal communication skills; Ability to explain complex technical concepts in a simple and approachable manner; Comfortable conducting client-facing calls, screen shares, and written support
Process & Methodology
Manage multiple client onboarding processes
Full Job Description
At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. ABOUT THE ROLE We’re looking for a detail-oriented, technically savvy, and client-focused Marketing Technical Onboarding Manager to join our team. This role will be essential in guiding new clients through the onboarding process, ensuring they complete the necessary steps to set up their Meta and Google advertising accounts. The ideal candidate will have experience in a digital marketing agency environment, particularly with Meta Business Suite (Facebook and Instagram) and Google Business Profile. You’ll be the go-to point of contact for clients during their onboarding journey, providing expert guidance via email, phone calls, and screen-sharing sessions to ensure they feel confident and well-supported. WHAT YOU’LL DO CLIENT ONBOARDING SUPPORT - Ensure new clients successfully complete all required onboarding steps, including necessary forms, integrations, and technical setups to run Meta ads and optimize their Google Business Profile. - Provide clear, step-by-step guidance and support to ensure clients are set up for success. - Simplify complex processes through email communication and one-on-one calls to create a seamless onboarding experience. META SETUP - Walk clients through connecting their Facebook Page, Instagram Profile, and Meta Business Suite. - Guide clients in setting up two-factor authentication (2FA), phone number verification, and payment methods. - Facilitate permission and role sharing within Meta Business Manager. - Troubleshoot common setup issues through screen-sharing sessions or direct intervention. GOOGLE BUSINESS PROFILE SETUP & OPTIMIZATION - Guide clients through setting u
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