Salesforce
AI CRM
MarketingCloudSuccessArchitect
“Marketing Cloud Success Architect at Salesforce. Skills: Marketing Cloud Success Architect, Salesforce Marketing Cloud, Technical Architecture, Solution Design, Customer Success. Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organisation. Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, DevOps, performance, and solution design specific to Marketing Cloud”
What You'll Achieve.
Maximize customer success and adoption; Minimize attrition risk; Aligning technology strategy to business value and ROI; Contributing to broader goals and growth; Driving customer satisfaction; Delivering exceptional value; Contribute to the overall growth and reputation of Salesforce
Industry & Context.
Evaluate and recommend optimisation strategies; Identify and evaluate capability gaps; Identify creative solutions
What They're Looking For.
Must Have
5+ years proven experience in enterprise consulting, including implementing enterprise software solutions in the Marketing/MarTech space, Experience with Salesforce Marketing Cloud Engagement (Email/Mobile) AND one of: Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar product, Deep understanding of data modeling, integration architectures, and data governance best practices., Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy), Experience with system architecture design and integration patterns, Knowledge of Marketing Cloud Engagement Security capabilities and best practices, Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive, Stay up-to-date with emerging marketing, data-related and AI technologies, Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues, Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
Nice to Have
Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or Commerce, Salesforce certifications, Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX, Familiar with Marketing / Personalization platforms, Familiar with AI concepts, Knowledge of Data Management principles and experience with Customer Data Platforms or Data Lakes, Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS., Other business level language skills (e. g. Portuguese, Spanish, Italian, French etc)
What You'll Do.
Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organisation
Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture
and solution design specific to Marketing Cloud
Translate complex technical concepts for audiences ranging from Technical
Business to Executive Stakeholders
Identify and evaluate capability gaps for standard product capability or identify creative solutions through customisation
Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
Develop and run playbooks aligned with our Success Architect engagement catalog
tailored to the unique needs and opportunities of Marketing Cloud customers
Build relationships with both internal and external business partners
contributing to broader goals and growth
How You'll Work.
Team & Collaboration
Partner with key stakeholders at our largest, most complex customers; Collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions; Work collaboratively with cross-functional teams from Developer to Executive
Communication Scope
Excellent communication skills
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