Salesforce
MarketingCloudOnboardingSpecialist
“Marketing Cloud Onboarding Specialist at Salesforce. Skills: Customer Success, Onboarding, Salesforce Marketing Cloud. Partner with new customers post-sale. Guide customers through strategic onboarding”
What You'll Achieve.
Sets foundation for successful implementation; Sets foundation for long-term value; Helps customers realize business outcomes; Prepared for adoption and success; Support adoption and long-term success
Industry & Context.
Problem-solving abilities
Fluent in German or Italian
What They're Looking For.
Must Have
4+ years of experience in customer success, onboarding, or customer-facing roles, Proven experience delivering customer presentations and strategic engagements, ability to manage priorities and work independently in a fast-paced environment, Experience engaging stakeholders from administrators to senior leadership, Fluent in English and German or Italian - mandatory, business acumen and customer-centric mindset, Excellent communication and presentation skills, Consultative selling and problem-solving abilities, Technical aptitude with the ability to learn Salesforce technologies quickly, Comfortable working in evolving and dynamic environments
Nice to Have
Salesforce Certifications (Marketing Cloud Admin, Email Specialist, Salesforce Admin), Hands-on experience with Salesforce Marketing Cloud and CRM platforms, Knowledge of onboarding, implementation, or project management principles, Data literacy and ability to interpret reports and insights
What You'll Do.
Partner with new customers post-sale
Guide customers through strategic onboarding
Lead early customer engagements
Ensure customers are prepared for adoption
Serve as subject-matter expert
Act as first post-sale point of contact
Deliver confident and welcoming customer experience
Lead virtual 1:1 and group onboarding sessions
Apply consultative approach to understand customer goals
Create tailored Success Paths
Provide strategic recommendations
Build relationships with customers
Contribute to onboarding best practices
Contribute to documentation
Contribute to team knowledge sharing
How You'll Work.
Team & Collaboration
Build relationships with internal stakeholders
Communication Scope
Excellent communication and presentation skills
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