Barclays
Banking
MarketRiskAnalyst-SRE
Neural analysis suggests this role is
optimal for Senior candidates.
“Market Risk Analyst - SRE at Barclays. Skills: Site Reliability Engineering, Market Risk, Credit Risk, SQL, Database Technologies, Unix, Windows, ITIL, monitoring tools, automation. monitor and maintain the bank’s critical technology infrastructure. resolve more complex technical issues”
What You'll Achieve.
minimising disruption to operations; improve the service to customers and stakeholders; ensure optimal performance; maintain stability and drive efficiency; ensure issues are known when they occur; consistently driving continuous improvement; deliver to a consistently excellent standard; remain resilient, reliable, and always available
Industry & Context.
resolve more complex technical issues; Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues; Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
follow-the-sun model, working with India and offshore teams
What They're Looking For.
Must Have
Hands-on/technical experience with high proficiency in SQL, Hands-on/technical experience with high proficiency in Database Technologies, Hands-on/technical experience with high proficiency in Unix, Hands-on/technical experience with high proficiency in Windows, Experience with ITIL concepts and best practices, Experience of using configuration management tools, Experience of using reporting tools, Experience in batch monitoring tools
Nice to Have
Service Management Tool - Service First / SNOW, Autosys, Good understanding of ITIL methodologies as applicable to Application Management function, project management skills, Understands follow-the-sun model, experience in working with India and offshore teams
What You'll Do.
monitor and maintain the bank’s critical technology infrastructure
resolve more complex technical issues
minimise disruption to operations
Provision of technical support for the service management function
resolve more complex issues for a specific client of group of clients
Develop the support model and service offering
Execution of preventative maintenance tasks on hardware and software
utilisation of monitoring tools/metrics to identify
prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs
error messages and user reports
providing a resolution to these issues by fixing or replacing faulty hardware components
reinstalling software
or applying configuration changes
monitoring enhancements
business continuity management
front office specific support
stakeholder management
Identification and remediation or raising
through appropriate process
of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools
and alerting to ensure issues are known when they occur
perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
support systems that are fundamental to how we manage and measure credit risk across the bank
ensure they are running reliably
monitor automated processes
coordinate with global teams using structured IT processes
How You'll Work.
Team & Collaboration
lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources; Partner with other functions and business areas; Takes responsibility for end results of a team’s operational processing and activities; coordinate with global teams using structured IT processes; building a network of contacts outside team and external to the organisation
Communication Scope
Guide and persuade team members; communicate complex / sensitive information
Process & Methodology
project management skills
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Analyst Expectations** * To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. * Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough understanding of the underlying principles and concepts within the area of expertise * They lead and supervise a team, gui
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