SiteMinder
Customer Success
MarketPerformanceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Market Performance Specialist at SiteMinder. Skills: Customer success, Revenue expansion, Customer adoption. Be a trusted advisor to customers. Develop rapport with customers”
What You'll Achieve.
Achieve customer goals; Maximize customer revenue; Exceeding expectations
Industry & Context.
What They're Looking For.
Must Have
High level of English
Nice to Have
Experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.
What You'll Do.
Be a trusted advisor to customers
Develop rapport with customers
Guide customers to adopt products
Develop deep product knowledge
Demonstrate how to optimize products
Meet KPIs related to revenue expansion
Meet KPIs related to customer adoption
Manage pipeline and performance to SLAs
How You'll Work.
Communication Scope
Excellent communication skills, both written and verbal; Effectively connect with customers from diverse backgrounds
Full Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year. About the Market Performance Specialist role... Are you passionate about customer success and helping businesses thrive? Do you enjoy engaging with customers and tackling challenges head-on? If so, then this Marketing Performance Specialist role at SiteMinder is the perfect opportunity for you! What you will do... - Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue - Quickly develop rapport with customers over the phone and guide them to adopt our products - Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs - Meet KPIs related to revenue expansion and customer adoption scores - Manage your pipeline and performance to SLAs and KPIs What you have... - Have a genuine passion for sales, customer success and providing great customer experiences
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