SiteMinder
hotel commerce
MarketPerformanceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Market Performance Specialist at SiteMinder. Skills: sales, customer success, revenue expansion. Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue. Quickly develop rapport with customers over the phone and guide them to adopt our products”
What You'll Achieve.
Meet KPIs related to revenue expansion and customer adoption scores
Industry & Context.
What They're Looking For.
Must Have
Experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion
What You'll Do.
Be a trusted advisor to our customers
helping them achieve their goals and maximise their revenue
Quickly develop rapport with customers over the phone and guide them to adopt our products
Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
Manage your pipeline and performance to SLAs and KPIs
How You'll Work.
Communication Scope
excellent communication skills, both written and verbal
Full Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year. About your role... At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers. What you’ll do… - Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue - Quickly develop rapport with customers over the phone and guide them to adopt our products - Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs - Meet KPIs related to revenue expansion and customer adoption scores - Manage your pipeline and performance to SLAs and KPIs What you have… - Have a genuine passion for sales, customer success and providing great custo
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