MarketManager

**Working at Freudenberg: We will wow your world!** # Responsibilities: To monitor, support and ensure the service team are capable and delivering their accountabilities to meet the customer contracts: • Design and implement a strategic sales plan that expands company’s customer base and ensure its strong presence in the assigned business area; • Drive the business growth and hit the sales and profitability of the responsible business; • Work with MD to set monthly and annual sales and SGP targets; • Provide regular sales forecast, e.g. monthly, quarterly and/or annually as required, for the responsible business; • Monitor economic indicators, industry trends and competition status; • Create innovative programmes for upselling • Advance his/her own professional and technical knowledge by attending workshops and other educational trainings, participating in professional societies and industry networks; • Build and promote strong, long-lasting customer relations by partnering with them and understanding their needs and preferences; • Provide expertise when setting and adjusting pricing plans; • Negotiate contracts and terms & conditions with customers; • Resolve escalated customer issues and customer complaints regarding sales and services; • Ensure the direct report(s) works well cross functionally with other departments to deliver the business needs; • Organize regular key account team meetings, as needed, to follow up the daily activities with key accounts to the utmost customer satisfaction; Set a good example for the responsible team, work according to Freudenberg guiding principles and values, use good communication and deliver results effectively. • Manage recruiting, objective setting, coaching and performance monitoring of direct report(s); • Set targets, performance plans, and rigorous, objective standards for direct reports; • Organize regular 1:1 reviews with each individual direct reports; • Ensure that the direct report(s) use sales technologies, e.g. CR