MarketGrilleCook

Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Market Grille Cook **Department:** Market Grille **FLSA** : Non-Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service. Prepares various foods for the Market Grille and is responsible for all hot foods and cold foods including available heat-and-eat varieties. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** **Accountable and Reports to:** District Store Director; Store Manager; Assistant Manager of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Manager **Positions that Report to you:** None ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products for which they’re looking * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience * Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer sat