ManufacturingPrincipalEngineer

**1\. Position Summary** Drive rapid response and effective resolution of key customer quality issues from the manufacturing side. Lead cross-functional coordination to ensure timely containment, root cause analysis, and sustainable corrective actions, ultimately improving customer satisfaction and product quality performance. **2\. Key Responsibilities** 2.1 Rapid Response to Customer Quality Issues * Act as the primary manufacturing interface for key customer quality concerns, complaints, and escalations * Establish and execute a fast response mechanism (e.g., 24-hour containment, 48-hour initial analysis, regular updates) * Lead urgent evaluation of major quality incidents, including risk assessment and containment decisions 2.2 Problem Solving and Closure Management * Lead structured problem-solving activities using methodologies such as 8D, 5 Whys, Fishbone, etc. * Coordinate cross-functional teams (Production, Process Engineering, Quality, Supply Chain) to drive resolution * Ensure effective implementation of containment actions, root cause identification, and permanent corrective actions * Track progress and ensure timely closure in alignment with customer expectations 2.3 Customer Communication and Technical Interface * Serve as the technical liaison between the factory and customer quality/engineering teams * Prepare and deliver quality reports (e.g., 8D reports, RCA reports) * Participate in customer meetings, audits, and on-site visits as needed * Translate customer requirements into internal action plans and drive execution 2.4 Manufacturing Process Improvement * Drive process improvements based on customer issues to enhance yield, stability, and reliability * Promote error-proofing, standardized work, and process capability improvement * Establish control measures and early-warning mechanisms for critical processes 2.5 Risk Prevention and System Enhancement * Lead lessons learned and institutionalized best practices * Update PFMEA, Control Plans, and re