Workstream
Technology
MandarinLanguageCustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Mandarin Language Customer Support Specialist at Workstream. Skills: Customer Support, Customer Success. Serve as primary point of contact for Mandarin. Respond to customer needs via phone, email, and”
What You'll Achieve.
Median first response time of less than one minute; Issue resolution time of fewer than 24 hours; CSAT score of 95%
Industry & Context.
Issue resolution
Attend occasional in-person meetings in Metro Manila
What They're Looking For.
Must Have
1 to 3 years experience as Customer Support Specialist or similar CS role, Fluent in Mandarin and English both verbal and written, Phone Support experience, Experience using help desk software and remote support tools, Willing to work following the US time zone, High-speed and stable primary and backup internet connection (at least 50 Mbps)
Nice to Have
Knowledge of Payroll and related HR products
What You'll Do.
Serve as primary point of contact for Mandarin
Respond to customer needs via phone
Address issues and requests related to products
Escalate issues to teammates and engineering team
and professional attitude
Check in with clients until issue is resolved
Participate in initiatives driving company growth
Assist in training junior customer support representatives
Recommend new products to customers
Partner with Success team on client setup
Make modifications clients request
Build and update customer knowledge bases
Update internal knowledge bases
Write articles for knowledge bases
Record video walkthroughs for knowledge bases
How You'll Work.
Team & Collaboration
Work with customer success team; Work with engineering team; Work with sales team; Work with product team
Full Job Description
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Values Here are our Company Values and we’d love to have individuals who can be a culture add to our team! What We Offer Permanently Remote Pay wired directly to your bank account $50 Monthly Stipend Annual Bonus Performance-based bonuses Flexible PTO Enjoy company time off during some of the major US and PH Holidays Company-issued Device Career fast track for performers and internal mobility Learn from a team of Stanford, MIT, Google and Harvard alumni Grow With Us Workstream is looking for an exceptional team member to join our Customer Support team as a Mandarin Language Customer Support Associate. You will be a core member of our customer support team, and you will be well-positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work a regular shift during US hours. Day In The Life Customer Support You will be the primary point of contact for our Mandarin customers via phone, email, and chat, addressing a broad range of issues and reques
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