United Overseas Bank Ltd
Financial Services
ManagerManager,CustomerService(Trade),GroupTech&Ops
“ManagerManager, Customer Service (Trade), Group Tech & Ops at United Overseas Bank Ltd. Skills: Customer Service, Trade Products. Support clients on trade transaction queries. Record call information”
What You'll Achieve.
Ensure client requests are fulfilled; Ensure timely reporting; Monitor department KPIs
Industry & Context.
Identify client issues; Escalate client issues
What They're Looking For.
Must Have
Degree holders, 3-5 years relevant experience, Trade knowledge, Customer services experience, Excellent verbal skills, Email-writing skills
Nice to Have
Good understanding of trade products
What You'll Do.
Support clients on trade transaction queries
Record call information
Work closely with stakeholders
Ensure client requests are fulfilled
Ensure timely reporting
Monitor department KPIs
Identify client issues
Escalate client issues
Provide excellent customer service
How You'll Work.
Team & Collaboration
Work closely with stakeholders; Interact with internal parties; Interact with external parties
Communication Scope
Verbal skills; Email-writing skills
Applying for this ManagerManager, Customer Service (Trade), Group Tech & Ops role?
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