GLIDE
Welcome Center
Manager,WelcomeCenterLobbyReception
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Manager, Welcome Center Lobby Reception at GLIDE. Skills: process management, cross-functional coordination, vendor/stakeholder management. Ensure visitors are welcomed into a safe, orderly environment. Enforce and improve lobby operations and visitor experience”
What You'll Achieve.
drive efficiency; improve client experience
Industry & Context.
Ability to work on a computer and see details of objects at a close range, Ability to hear within a normal range, and communicate effectively (in person, telephone or Zoom), Finger dexterity and the ability to use all standard office equipment, Sit or stand and the ability to navigate throughout office spaces (via elevator or stairs), Activities that occur frequently are sitting, standing, walking, and handling materials and supplies, Activities that occur occasionally are climbing stairs and manipulating fine objects with your fingers, Activities that occur infrequently are bending, squatting, twisting, reaching straight above and below shoulder level, carrying and lifting up to 20-30 pounds, GLIDE maintains an 'open door' policy to the community and its clients, who frequently enter and leave the building
What They're Looking For.
Must Have
5+ years of experience managing operations, facilities, or lobby reception, leadership and communication skills with the ability to manage cross-functional teams, Exceptional interpersonal and communication adept at building trust across diverse communities, Experience implementing operations plans, workflow improvement, and visitor management systems, Demonstrated ability to manage safety protocols and emergency procedures, Knowledge of trauma-informed and inclusive service approaches, Flexible, compassionate, and grounded leader able to operate effectively in dynamic, community-centered environments, Proficient in the use of a computer, specifically MS Office suite (Word, Excel, Outlook, PowerPoint)
Nice to Have
Familiarity with Kaizen or Lean process improvement methodologies
What You'll Do.
Ensure visitors are welcomed into a safe
Enforce and improve lobby operations and visitor experience
Coordinate mail and delivery operations
Ensure seamless daily operations
Support welcome center reception
Ensure visitors are treated with grace and care
Provide efficient service to visitors
Ensure clients receive best care and services quickly
Provide navigation to visitors
Ensure clients complete rapid intake registration
Manage daily lobby operations
Embody GLIDE’s values of respect and inclusion
Coordinate lobby operations with satellite locations
Manage front desk reception and support services
Manage visitor management
Manage vendor check-ins and check-outs
Manage mail handling and delivery
Manage delivery and donation routing
Manage field team check-ins and pickups
Support clients navigating services
Coordinate transportation for clients
Facilitate warm transfers to partner programs
Provide navigation to partner programs
Provide lobby support for GLIDE street teams
Facilitate warm transfers of clients between programs
Dispatch transportation
Intake client documents
Track and analyze performance metrics
Drive efficiency and improve client experience
Ensure compliance with safety procedures
Ensure compliance with security procedures
Implement process enhancements
Plan and execute logistics for GLIDE events
Ensure lobby cleanliness
Ensure lobby ADA access
Document necessary facilities improvements
Route necessary facilities improvements
Prioritize necessary facilities improvements
Supervise reception and visitor displays
Supervise visitor notifications
Supervise check-in stations
Ensure technology systems are functional
Ensure technology systems are user-friendly
Implement visitor management technology
Maintain visitor management technology
Maintain partnerships with other GLIDE departments
Maintain partnerships with neighborhood organizations
Perform additional duties as assigned
How You'll Work.
Team & Collaboration
Manage cross-functional teams; Build trust across diverse communities; Maintain partnerships with other GLIDE departments; Maintain partnerships with neighborhood organizations
Communication Scope
leadership and communication skills; Exceptional interpersonal and communication
Process & Methodology
Plan and execute logistics for GLIDE events
Full Job Description
## Description About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary The Manager for the Welcome Center Lobby Reception is a frontline, hands-on manager responsible for ensuring that every visitor, client, and staff member is welcomed into a safe, orderly, and radically inclusive environment. This operational leader is responsible for enforcing and continuously improving lobby operations, visitor experience, and mail/delivery coordination, ensuring seamless daily operations and a mission-aligned service environment. ## Essential Duties and Responsibilties Directly supports the welcome center reception, intake, and navigation. This means ensuring that each visitor is treated with grace, care, and deep concern for efficient service. Our clients are often in crisis and need folks who are committed to getting them the best care and services quickly by providing navigation to each visitor. Ensure that all clients accessing GLIDE Welcome Center services complete rapid intake registration. Manage all daily lobby operations to ensure seamless, efficient, and safe client and visitor flow that embodies GLIDE’s values of respect, inclusion, and compassion; coordinate lobby operations with satellite locations. Manage front desk reception and support services, visitor management, vendor check-ins and check-outs, mail handling and delivery, d
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