David Yurman
Luxury Jewelry
Manager,VirtualSalesClienteling&Operations
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Virtual Sales Clienteling & Operations at David Yurman. Skills: Sales Operations, Clienteling, CRM/OMS Proficiency, Team Enablement, Project Coordination, Cross-functional Communication. Run the day-to-day operations, systems, and performance management of the Virtual Sales & Clienteling team. Ensure digital sales advisors have the tools, data, processes, and cross-functional support needed to deliver a luxury-level client experience and drive revenue”
What You'll Achieve.
Deliver a luxury-level client experience; Drive revenue; Increase conversion; Increase client engagement; Ensure service-level consistency; Ensure data accuracy; Ensure accurate fulfillment; Timely client updates; Sustained momentum through the year
Industry & Context.
Troubleshoot sync issues; Identify bottlenecks; Improve process speed and efficiency
Hybrid Monday – Friday
What They're Looking For.
Must Have
Sales operations, CRM/OMS proficiency, Team enablement, Project coordination, Cross-functional communication
What You'll Do.
Run the day-to-day operations
and performance management of the Virtual Sales & Clienteling team
Ensure digital sales advisors have the tools
and cross-functional support needed to deliver a luxury-level client experience and drive revenue
Maintain the operational engine behind the program
Develop the strategic framework for a virtual clienteling program
Manage the daily operations and workflow of the Virtual Sales & Clienteling team
Support advisors with tools
Maintain the team playbook for inbound calls
and outbound outreach
Coordinate with Marketing
and Email teams to prepare scripts
and product storytelling
Track KPIs and implement improvements to increase conversion and client engagement
Lead the training roadmap for onboarding
sustainment for sales
Maintain dashboards and performance tracking for advisor productivity
Provide weekly and monthly reporting to leadership with insights and recommended actions
and sales pacing analysis
and outbound productivity to ensure service-level consistency
and order data flows into and out of Salesforce
and E-commerce platforms
Work with Technology and Data teams to troubleshoot sync issues and ensure data accuracy
Maintain lead routing
opportunity creation rules
and advisor assignments
Ensure that Salesforce provides accurate
actionable client insights for the team
Oversee order entry workflows
ensuring advisors can successfully place and track orders in Salesforce and the OMS
Maintain gifting and special-order processes: personalized notes
multi-address shipping
Partner with E-commerce Ops
and Customer Service to ensure accurate fulfillment and timely client updates
Track and escalate any exceptions
Configure and maintain Salesforce fields
and outreach workflows to support daily clienteling
Ensure data hygiene standards for tagging
and opportunity updates
Work with CRM and Tech teams to enhance tools and identify automation opportunities
Liaise with Marketing
and E-commerce teams to deliver clienteling campaigns and support retention programs to build relationships with clients
Work with Tech and Data to document operational requirements and support enhancements
and HR to align on sales crediting
and operational guardrails
Work with training team to ensure appropriate training programs are developed to kick off the program and sustained momentum through the year
Conduct regular audits of workflows
and order processing quality
Identify bottlenecks and partner with stakeholders to improve process speed and efficiency
Gather feedback from advisors to improve tools
and operational documentation
Support leadership with roadmap proposals and program evolution
How You'll Work.
Team & Collaboration
Partner closely with Marketing, Creative, Tech, Logistics, Finance, and E-commerce teams; Coordinate with Marketing, CRM, Creative, and Email teams; Partner with leadership to track KPIs; Work with Technology and Data teams; Partner with E-commerce Ops, Logistics, and Customer Service; Work with CRM and Tech teams; Liaise with Marketing, Creative, Email, Product, and E-commerce teams; Work with Tech and Data; Partner with Finance, Accounting, and HR; Work with training team
Communication Scope
Cross-functional communication
Process & Methodology
Project coordination, Program Management, Roadmap proposals, Program evolution
Full Job Description
**About Us** David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at retail stores throughout the United States, Canada, Hong Kong and France and at locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers. **Our Values** At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance. _**Job Description**_ **Title:** Manager, Virtual Sales Clienteling & Operations **Overview** We are seeking a hands-on, organized, and operationally strong Manager to run the day-to-day operations, systems, and performance management of our Virtual Sales & Clienteling team. This role ensures our digital sales advisors — who sell through inbound calls, chat, and outbound clienteling — have the tools, data, processes, and cross-functional support needed to deliver a luxury-level client experience and drive revenue. The ideal candidate combines **sales operations, CRM/OMS proficiency, team enablement, project coordination, and strong cross-functional communication**. This person will maintain the operational engine behin
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