Harvard University

Higher Education

Manager,UnitandFacultySupport

$105–155k ~AI est. Boston, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Manager, Unit and Faculty Support at Harvard University. Skills: Faculty support, Staff supervision, Operational coordination. Manage day-to-day administrative operations. Ensure smooth delivery of unit activities”

Industry & Context.

Higher Education

What They're Looking For.

Must Have

High School Diploma, GED, or equivalent, 5+ years directly related experience, Microsoft Office experience

Nice to Have

Demonstrated experience supervising

What You'll Do.

Manage day-to-day administrative operations

Ensure smooth delivery of unit activities

Ensure faculty and staff are supported

Partner with Unit Heads and faculty

Ensure appropriate administrative support

Advise faculty on support staff utilization

Support faculty through career milestones

Maintain strong relationships with faculty

Ensure high level of service

Directly supervise Faculty Support Specialists

Directly supervise Unit Coordinators

Conduct regular check-ins

Provide coaching to staff

Complete annual performance evaluations

Support performance management processes

Monitor workloads and assignments

Ensure equitable distribution of work

Serve as escalation point

Resolve service issues

Support recruitment efforts

Coordinate interviews

Participate in hiring decisions

Oversee onboarding of new staff

Ensure smooth transition into roles

Deliver training to staff

Coordinate training for staff

Gather feedback on training

Refine onboarding materials

Refine onboarding processes

Support ongoing staff development

Recommend training opportunities

Collaborate on employee relations

Collaborate on policy interpretation

Collaborate on workforce processes

Ensure adherence to University policies

Ensure adherence to School policies

Monitor staff overtime

Coordinate coverage during absences

Maintain accurate records

Identify operational inefficiencies

Recommend improvements to service delivery

Support implementation of initiatives

Support implementation of tools

Support implementation of best practices

Contribute to communication efforts

Update internal resources

Share information with staff

Partner on projects impacting faculty support

Build trust and collaboration

Engage directly with colleagues

Engage directly with constituents

Perform other duties as assigned

How You'll Work.

Team & Collaboration

Colleagues across the School; Administrative colleagues; Human Resources; Unit Heads; Faculty; Staff

Full Job Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard Business School? Harvard Business School, located on a 40-acre campus in Boston, was founded in 1908 as part of Harvard University. It is among the world's most trusted sources of management education and thought leadership. For more than a century, the School's faculty has combined a passion for teaching with rigorous research conducted alongside practitioners at world-leading organizations to educate leaders who make a difference in the world. Through a dynamic ecosystem of research, learning, and entrepreneurship that includes MBA, Doctoral, Executive Education, and Online programs, as well as numerous initiatives, centers, institutes, and labs, Harvard Business School fosters bold new ideas and collaborative learning networks that shape the future of business. Division of Research and Faculty Development The mission of Harvard Business School (HBS) is to educate leaders who make a difference in the world. Within HBS, the Division of Research and Faculty Development (DRFD) helps to build and develop the faculty and facilitates the creation of enduring knowledge that shapes both business scholarship and the practice of business by providing unparalleled faculty support. The School’s largest administrative department, the DRFD houses approximately 350 full-time and part-time staff members. As a premier service organization, and in collaboration with colleagues across the School, the DRFD staff delivers high-touch, customized support to the faculty, demonstrating solid judgment and high standards of responsiveness and professionalism. Job Summary: The Manager, Unit and Faculty Support plays a key role in delivering high-quality administrative and operational su

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