Manager,Transportation-Rail

SALARY $110,872.59 POSITION SUMMARY Manages, plans, and coordinates staff actions and performance of rail operations personnel at the route/terminal levels. Supervises operations in the respective service areas to ensure the highest quality of safe, on-time, clean and friendly transit service. Effectively and efficiently addresses service challenges presented by weather, service emergencies and normal day-to-day operations to ensure that the needs of the internal and external customers are met. PRIMARY RESPONSIBILITIES Supervises and provides mentoring support to employees regarding work assignment, job duties and responsibilities, including the performance and procedures associated with job functions. Investigates violations of rules, regulations and standard operating procedures.   Conducts interviews of employees when violations of the Authority’s rules, regulations, policies and procedures occur.   Determines and administers the appropriate course of action in accordance with the established guidelines of the Authority and Local Union.   Maintains the appropriate tracking documents as a resource to record/document interviews that have been conducted.   Manages staff to ensure safe and high quality customer service is met. Travels to accident and emergency sites to supervise, rail service personnel and their operations. Works to implement campaigns to prevent employee and passenger accidents through observations, safety audits, accident/incident investigations, and monitoring compliance with safety regulations. Recommends corrective measures to prevent accidents, reduce injuries, and minimize customer service complaints. Communicates alternate routes, advises on shuttle service, and works in conjunction with management staff to ensure that staffing needs are met. Answers customer service questions and resolves customer complaints on the field. Observes operations and recommends service improvements to maintain and increase ridership. Collaborates with employees a