Octane
Manager,TitleManagement
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Title Management at Octane. Skills: Titles Department management, title process responsibilities, DMV related fees and forms, managing the title vault, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Manage and direct a team of 8-12 Title Specialists to ensure operational efficiency. Serve as the primary escalation point for complex title-related issues”
What You'll Achieve.
maximize operational efficiencies; ensure operational efficiency; ensure department objectives are met; build confidence, consistency, and production results; mitigate risk of loss; facilitate buybacks; meet/exceed company objectives
Industry & Context.
analytical skills with the ability to identify improvement opportunities, evaluate options, and develop servicing solutions; manage complex issues
What They're Looking For.
Must Have
5+ years of auto finance experience, extensive Titles Department management experience in a managerial role, Extensive understanding in all title process responsibilities including, but not limited to outstanding title follow-up, substitution of collateral processing, releasing titles, requests for letters of guarantee, UCC filing and renewals, Knowledge of DMV related fees and forms to ensure resolution of title escalations, Must be proficient in managing the title vault (Vitu/Dealertrack), Well versed in MS Office and WEB based tools, Highly organized, detailed orientated with the ability to multi-task, Ability to thrive in a fast-paced environment and to work independently and collaboratively, communication skills interpersonal, verbal and written with the goal of influencing outcome, Ability to establish and maintain effective working relationships and objectively coach associates and manage complex issues to meet/exceed company objectives, analytical skills with the ability to identify improvement opportunities, evaluate options, and develop servicing solutions, High level of personal motivation, professionalism, and integrity required, Ability to exercise discretion and judgement in line with company initiatives and values
What You'll Do.
Manage and direct a team of 8-12 Title Specialists to ensure operational efficiency
Serve as the primary escalation point for complex title-related issues
Manage title management vendor relationships
Develop and monitor effectiveness reporting of the Title team and processes to ensure department objectives are met
Help team members build confidence
and production results
and report out escalations to support our dealer partners
mitigate risk of loss
and facilitate buybacks (including follow-up for issues not related to outstanding liens)
Monitor team and individual performance
foster a culture of accountability and a focus on service excellence
Assist internal stakeholders in the development and rollout of strategic business objectives
Provide innovative and workable alternative solutions to drive process efficiencies related to title management
including process documentation
Responsible for maintaining and updating department procedures
Collaborate with leadership to identify training opportunities to enhance and ensure high levels of service to internal and external stakeholders
Other duties and projects as assigned
How You'll Work.
Team & Collaboration
partner with the Sr. Manager of Remarketing and Title Management to lead the teams and strategies; mentor, coach, and train the title team; work independently and collaboratively; Ability to establish and maintain effective working relationships; Assist internal stakeholders in the development and rollout of strategic business objectives; Collaborate with leadership to identify training opportunities to enhance and ensure high levels of service to internal and external stakeholders
Communication Scope
interpersonal; verbal; written
Full Job Description
Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co. We are currently looking for a manager for our servicing team in Irving, Texas, to manage the Title Management Team. You will partner with the Sr. Manager of Remarketing and Title Management to lead the teams and strategies to maximize operational efficiencies, execute and follow-up for dealer escalations, and maintain oversight into title-related processes (e. g. title releases, lien perfections, title transfers, correspondence, etc.). You will also be responsible for mentoring, coaching, and training the title team on title policies, procedures, and best practices. Responsibilities: Manage and direct a team of 8-12 Title Specialists to ensure operational efficiency. Serve as the primary escalation point for complex title-related issues. Manage title management vendor relationships. Develop and monitor effectiveness reporting of the Title team and processes to ensure department objectives are met. Help team members build confidence, consistency, and strong production results. Execute, follow-up, and report out escalations to support our dealer partners, mitigate risk of loss, and facilitate buybacks (including follow-up for issues not related to outstanding liens) Monitor team and individual performance, foster a culture of accountability and a focus on service excellence. Assist internal
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