Manager,TechnicalSupport

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. As a Support Manager based in Israel, you will be responsible for hiring, mentoring, and managing a team of support engineers focused on delivering exceptional customer service, driving data-driven improvements, and fostering a high-performing, customer-centric culture. Reporting to the Director of Support, you will play a key role in building and shaping the Israeli support centre, ensuring alignment with Armis from Service now operational standards and ongoing commitment to service excellence. What You’ll Do Lead and mentor technical support engineers, assigning tasks and ensuring efficient issue resolution. Support, coach, develop and lead a team of technical support engineers to deliver world-class service. Motivate team members and address challenges that may arise in daily operations. Identify areas for training and skills development to continuously improve team capability. Communicate organizational goals, priorities, and business needs to ensure clear expectations across the team. Monitor daily activities, including backlog management and workload distribution, ensuring SLA adherence and operational efficiency. Drive the Technical Support team to achieve high customer satisfaction and success, measured through defined KPIs and performance goals. Maintain a deep understanding of Armis from Service now products, solutions, and technical environments to provide guidance and subject-matter ex