Manager,TechnicalSupport

Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment. This is your chance to lead a team of Amazon’s premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums. In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you’ll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way. Key job responsibilities - Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers. - Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth. - Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon’s robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network. - Identify challenges, develop solutions, and drive continuous improvement in processes and team performance. - Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence. - Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution. - Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success. Basic Qualifications: - 2+ years of management o