Manager,TechnicalSupport-AISequencing

ABOUT NOOKS.AI http://Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. THE ROLE Customers love Nooks because we listen to them and the product moves fast. Support is where the listening starts. The improvements we ship to our sales AI agents and models almost always trace back to feedback from a customer. Deliver an exceptional customer experience at the front lines, and the rest of the company moves faster. As a Technical Support Manager, you will lead and scale support for Nooks’ new AI Sequencing product line. You will own both execution and strategy, ensuring customers are supported effectively while building the systems, processes, and team needed to scale. This role is ideal for a hands-on leader who has built support functions from the ground up at an early stage startup or high-growth company, thrives on a release-fast-fix-fast product cadence, and is passionate about developing people and operationalizing customer feedback loops. Responsibilities - Lead and scale a team of veteran support ICs (8+ years average). Hold the bar high yourself: run weekly QA on responses, take the hardest escalations, uplevel through hands-on review. - Own day-to-day support outcomes across channels such as live chat, Slack, and email, ensuring SLAs and KPIs (f