Checkout.com
fintech
Manager,TechnicalStrategicAccountManagement
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“Manager, Technical Strategic Account Management at Checkout.com. Skills: Technical Strategic Account Management, Payment performance, Merchant relationships. Become expert on merchants’ business. Dive deep into payment data”
What You'll Achieve.
Boost authorization rates; Increase revenue; Adoption of new Checkout.com products; Seamless, on-time delivery
Industry & Context.
Natural problem-solver; Navigate ambiguity; Lead clients through high-pressure technical incidents
What They're Looking For.
Must Have
4+ years of experience in a senior, client-facing technical role, Degree in Computer Science, Information Technology, or a related technical field, or equivalent experience, Hands-on expertise with RESTful APIs, Exceptional communication skills, A natural problem-solver
Nice to Have
Solid understanding of the end-to-end payment lifecycle, Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, Direct experience with payments ecosystem, Fluency in other languages
What You'll Do.
Become expert on merchants’ business
Dive deep into payment data
Act as payment performance consultant
Identify initiatives to boost authorization rates
Serve as strategic advisor
Serve as primary technical authority
Master API integrations
Lead response to critical incidents
Coordinate internal teams
Project-manage key technical initiatives
Act as voice of the merchant internally
Empower merchants with training
Deliver expert training
How You'll Work.
Team & Collaboration
Coordinating internal teams for swift resolution; Translating merchant needs and feedback into clear insights
Communication Scope
Exceptional communication skills; Convey complex technical subjects to C-level executives and engineering teams
Process & Methodology
Project-manage key technical initiatives
Full Job Description
Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. As a Technical Strategic Account Manager (TAM) at Checkout.com, you are the technical heartbeat of our most strategic merchant relationships. You're more than a problem-solver; you are a payment performance consultant, an incident commander, and a trusted partner who ensures our largest merchants thrive on our platform. Your technical expertise and strategic guidance will directly impact their success and drive the growth of our business. What You'll Be Doing Strategic Growth & Performance - Become a true expert on your merchants’ business, diving deep into their payment data to uncover actionable insights and opportunities. - Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com products. - Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants. Technical Ownership & Delivery - Serve as the primary
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