Amazon UK Services Ltd.
Technology
Manager,TechnicalProgrammaticSolutionsConsultants
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Technical Programmatic Solutions Consultants at Amazon UK Services Ltd.. Skills: Programmatic advertising, Technical program management, Team leadership. Lead a team of Technical Enablers. Scale post-sales technical support capabilities”
What You'll Achieve.
Drive success for customer category; Achieve best outcome for category; Influence business decisions; Drive customer satisfaction
Industry & Context.
Problem-solving; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Experience as a manager, Experience in engineering teams management, Experience managing IT environments
Nice to Have
Bachelor's degree in Engineering, Bachelor's degree in Computer Science, Master of Business Administration, Experience driving projects to improve operations, Experience handling large enterprise technical customer escalations, Experience in AWS services, Experience in project and program management, Experience delivering key business outcomes
What You'll Do.
Lead a team of Technical Enablers
Scale post-sales technical support capabilities
Drive innovation in customer solutions
Deliver exceptional service quality
Oversee technical DSP Services team
Manage Technical Programmatic Solutions Consultants
Resolve technical issues for customers
Provide custom training programs
Conduct product strategy sessions
Conduct campaign strategy sessions
Troubleshoot technical issues
Integrate technology into workflow
Drive self-sufficiency within Amazon DSP
Inspire teams directly and indirectly
Deliver complex projects
Communicate written and verbally
Solve technical problems
Solve non-technical problems
Draw metric-based conclusions
Manage large amounts of data
Stay on top of industry trends
Stay on top of competitive trends
Execute at tactical level
Execute at strategic level
Drive customer satisfaction
Navigate high level of ambiguity
Identify key business problems
Prioritize business problems
Present solutions to business problems
Manage team of Programmatic Solutions Consultants
Determine right strategy
Develop new opportunity areas
Track program metrics
Influence business decisions
Set direction for team
Align team with business goals
Align team with business vision
Hire Programmatic Solutions Consultants
Develop Programmatic Solutions Consultants
Lead Programmatic Solutions Consultants
Monitor services organization
Manage services organization
Drive business improvement
Drive scale within team
Drive scale across business
Lead cross functional collaboration
Anticipate bottlenecks
Provide escalation management
Anticipate trade-offs
Represent Amazon in meetings
Meet with senior executive teams
Build long term strategic relationships
Develop Technical Enablers
Resolve complex campaign execution issues
Resolve blockers for enterprise customers
Drive operational excellence
Provide knowledgeable support
Provide responsive support
Optimize processes for issue investigation
Identify campaign configuration defects
Identify software defects
Reproduce complex cases
Partner with Product teams
Partner with Engineering teams
Partner with Sales teams
Develop strategies to scale service quality
Create tools for scaling
Create automation initiatives
Own relationships with stakeholders
Define success metrics
Track success metrics
Build mechanisms to scale knowledge
Enable first-line support teams
Provide input for product prioritization
Address root causes of customer incidents
Maintain high customer service bar
How You'll Work.
Team & Collaboration
Cross functional collaboration; Work across US teams; Work across WW teams; Work with diverse stakeholder groups; Partner with Product teams; Partner with Engineering teams; Partner with Sales teams
Communication Scope
Written communication; Verbal communication; Executive presentations
Process & Methodology
Program management, Project management
Full Job Description
Amazon Ads is seeking an experienced technical leader to join our Services organization as a Manager of Technical Programmatic Solutions Consultants, based in London. In this role, you'll lead a team of Technical Enablers supporting Amazon's largest advertisers and agencies across the US market. You'll be responsible for building and scaling post-sales technical support capabilities, driving innovation in customer solutions, and ensuring your team delivers exceptional service quality to our enterprise customers. Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising. As a manager, you will oversee a critical portion of our technical DSP Services team, which works with enterprise agency and advertiser customers. You will manage a team of Technical Programmatic Solutions Consultants with expertise in advertising technology, programmatic advertising, and the Amazon DSP, who are leveraging this expertise to resolve a wide range of technical issues for our customers. Your team provides services ranging from custom training programs, to product and campaign strategy sessions, to technical troubleshooting. We help our customers understand ho
Applying for this Manager, Technical Programmatic Solutions Consultants role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon UK Services Ltd.?
Real rants from real employees. Read before you apply.