Manager,TechnicalEngineering&Support

This position will serve as the Team Lead for ETS Operations in Mexico. As a Team Lead, this role will be accountable for site performance and serve as the escalation point for both junior and senior technical support engineers. This team will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. _About the Role:_ As a Manager, Technical Engineering & Support, you will: * Provide end‑to‑end **technical support for Microsoft 365 (M365)** operations, including strategic planning, tactical execution, ticket resolution, and development of technical documentation and knowledge base articles. * Support **system administration and operations** across all M365 services, including security, compliance, and governance activities. * Collaborate with internal teams and insourced/outsourced technical staff to ensure **end‑user needs are clearly understood and effectively delivered**. * Stay up to date on **M365 features, capabilities, and roadmap developments** , contributing to future planning and enhancements. * Research, design, and evaluate **M365 solutions that improve employee experience and productivity**. * Participate in **security, compliance, and reliability initiatives** , working with internal teams to strengthen scalability and governance of the M365 environment. * Engage with stakeholders in **technical discussions, decision‑making, lifecycle management, and continuous improvement initiatives** to optimize platform performance and user experience. _About You:_ You're a fit for the Manager, Technical Engineering & Support if you: * **Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or equivalent experience** , with **8 + years of progressive experience** in enterprise technical support and Microsoft 365 engineering, including **team leadership and implementation of AI‑driven tools to im