MSX International
Automotive
ManagerTechnicalDelegateTeam
Neural analysis suggests this role is
optimal for mid candidates.
“Manager Technical Delegate Team at MSX International. Skills: Project management, Team leadership, Client management, Process improvement. Lead Technical Delegate team. Coordinate Technical Delegates”
What You'll Achieve.
Achievement of project KPIs; High quality of technical activities; Full adherence to client standards; Sharing of best practices; Continuous improvement of processes; Service delivery improvement; First-time fix rate; Customer satisfaction
Industry & Context.
Complex diagnoses; Root cause analysis; Corrective actions
What They're Looking For.
Must Have
3–5 years managing projects, Experience coordinating field teams, Experience managing B2B client relationships, Experience producing management reports, Experience in process improvement projects
Nice to Have
Automotive sector experience
What You'll Do.
Lead Technical Delegate team
Coordinate Technical Delegates
Ensure program execution
Ensure technical quality
Adhere to client standards
Manage activities and initiatives
Coordinate field team
Interface with Client
Drive process improvement
Build local governance model
Monitor field interventions
Analyze team performance
Implement improvement plans
Ensure compliance with standards
Coordinate local implementation
Identify improvement proposals
Act as operational interface
Prepare client meetings
Lead steering committees
Lead operational reviews
Lead performance reviews
Develop country business plan
Translate client needs
Support client in definition
Support client in launch
Motivate Technical Delegate team
Ensure clarity of objectives
Conduct performance reviews
Define development plans
Ensure onboarding of delegates
Plan continuous training
Monitor team workload
Ensure balanced distribution
Promote collaboration culture
Produce country performance reporting
Use data to identify improvements
Define corrective actions
Monitor impact of actions
Contribute to reporting tools
Refine performance standards
Share best practices across countries
How You'll Work.
Team & Collaboration
Cross-functional teams; Client stakeholders; Central MSX teams; Other countries
Communication Scope
Client presentations; Performance reporting
Process & Methodology
Project management, Program management, KPI achievement, Governance model, Activity calendar, Information flows, Roles and responsibilities, Visit schedules, Field interventions, Performance analysis, Improvement plans, Compliance, Process updates, Business plan, Operational requirements, Tactical initiatives, Team development, Workload monitoring, Reporting, Data analytics
Full Job Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. The Country Technical Delegate Project Manager is responsible for leading and coordinating the team of Technical Delegates within one specific country, ensuring the correct execution of the program at local level. The role contributes to MSX and Client objectives by securing the achievement of project KPIs, ensuring high quality of technical activities across the dealer network, full adherence to client standards, and the sharing of best practices among Technical Delegates. The Country Technical Delegate Project Manager manages a portfolio of activities and initiatives in the assigned country, coordinates the field team, maintains a structured and regular interface with the Client at country level, and drives continuous improvement of processes and service delivery. Project Delivery & Governance * Ensure achievement of project KPIs (quantitative and qualitative) related to Technical Delegate activities in the country. * Build, maintain and communicate a clear local governance model (activity calendar, information flows, roles and responsibilities). * Plan and monitor the Technical Delegates’ visit schedules and field interventions, ensuring adequate coverage and prioritization (e.g. critical dealers, new openings, pilot projects). * Analyse team performance reports (quality cases, complex diagnoses, resolution time, first-time fix rate, customer satisfac
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