Manager,TechnicalAdvertisingSolutions-EMEA

## Description Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.  ## What You'll Do Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation. Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions. ## Who You Are You have 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions. You have experience leading, coaching, and developing high-performing technical or operational teams.; experience partnering with globally distributed support teams is a plus You have experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a stron