AfterShip
eCommerce
Manager-TechnicalAccountManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager - Technical Account Management at AfterShip. Skills: Technical account management, Team management, Customer success. Manage TAM team. Mentor TAM team”
What You'll Achieve.
Improve renewals; Ensure customer success; Collect customer testimonials; Collect customer stories; Collect customer feedback; Ensure technical fit; Ensure seamless execution
Industry & Context.
Problem-solving; Analytical skills; Troubleshooting
What They're Looking For.
Must Have
2+ years managing TAMs or SEs, Understanding of modern SaaS architecture, Ability to de-escalate heated customer situations, Translate technical constraints into business language
What You'll Do.
Conduct customer call reviews
Own onboarding of new TAMs
Act as voice of customer
Prioritize integrations
Prioritize feature requests
Align with Customer Success leadership
Drive positive customer outcomes
Partner with Support leadership
Ensure effective handoffs
How You'll Work.
Team & Collaboration
Customer Success leadership; Support leadership; R&D team
Communication Scope
Proactive communication; Business language; Presentation abilities
Full Job Description
About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We succeed when our customers succeed. As a Manager of the Technical Account Management (TAM) team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions. Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials
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