Amazon.com Services LLC

Technology

Manager,SystemDevelopment,CustomerExperienceandBusinessTrends

$166–225k Seattle, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, System Development, Customer Experience and Business Trends at Amazon.com Services LLC. Skills: System development, Cloud infrastructure, Security engineering. Design security frameworks. Implement access control systems”

What You'll Achieve.

Improve customer experience; Drive strategic decisions

Industry & Context.

Technology
Problems you'll solve

Navigate ambiguous situations

What They're Looking For.

Must Have

3+ years systems engineering leadership, 5+ years managing development teams, 7+ years systems engineering administration, Bachelor's degree in CS or related, Experience in agile methodology

Nice to Have

Knowledge of professional software engineering, Knowledge of systems engineering fundamentals, Experience with Agile engineering practices, Experience with AWS platforms

What You'll Do.

Design security frameworks

Implement access control systems

Monitor infrastructure

Evaluate tool security posture

Establish approval processes

Build identity tooling

Maintain access management tooling

Lead strategic direction

Evolve team infrastructure

Establish technical roadmap

Drive strategic initiatives

Influence key stakeholders

Lead effective teamwork

Improve internal programs

Improve internal processes

How You'll Work.

Team & Collaboration

Cross-functional teams; Partnering with teams; Disparate groups

Communication Scope

Document reviews; Code reviews

Process & Methodology

Roadmap planning

Full Job Description

Our team is responsible for and growing an innovative global project that informs and drives larger company strategic decisions. We identify and improve the experience for Amazon's customers through various methodologies and by building and managing software solutions across a wide range of technical stacks. In this role, you will be responsible for leading a team of systems and security engineers that designs, builds, and manages a multi-cloud infrastructure and security posture for a diverse portfolio of tools and services. Your team will establish and enforce security standards aligned with Amazon InfoSec guidelines, evaluate the security of tools built or onboarded by the broader organization, and develop systems to manage and monitor access controls across the team's technology footprint. You will also own day-to-day IT operations and access management for the org. This role will provide you with challenging leadership opportunities, and if working in a dynamic multi-cloud environment with evolving security requirements and experimenting with the AI / Agentic technologies sounds exciting to you, it will be a great opportunity. You will be in direct contact with teams in a variety of verticals, work with Amazon InfoSec, and leverage your work to improve the experience of our customers. You will be using your leadership and technical skills to continually lead the direction and evolution of the team and orchestrate the right balance and trade-off that allows the team to continue to adapt in this rapidly evolving space. Additionally, you'll be driving strategic initiatives by influencing key stakeholders and partnering with teams within our org. You must also demonstrate resilience and navigate ambiguous situations with composure and tact. You will evaluate and make decisions around the use of new or existing technologies and tools, influence leaders, and have an opportunity to learn from people with and without engineering backgrounds through one-on-one mentoring

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