Macquarie University
Manager,SupportforStudents
“Manager, Support for Students at Macquarie University. Manage the effective delivery of University’s central support for students operations. Manage the effective delivery of central transition and retention initiatives”
What You'll Achieve.
Create an optimal student support framework
Industry & Context.
Methodical and consultative approach
Campus-based (on-site), student-facing role, Working With Children Check
What They're Looking For.
Must Have
Degree or equivalent experience in business, education, finance, law or related discipline, Knowledge of the Australian higher education system, Expert knowledge of policies, processes and best practice relating to student engagement, transition and support within the higher education sector, Demonstrated ability to analyse and interpret data from student engagement initiatives, including calling campaigns and advocacy support requests, to inform reporting, identify emerging trends, and develop evidence-based support strategies, Expert knowledge of the University's policies and processes relating to commencement, orientation and student engagement, Extensive experience in leading and successfully implementing project and change programs and initiatives, Ability to build and manage partnerships with key internal and external stakeholders, Working With Children Check
What You'll Do.
Manage the effective delivery of University’s central support for students operations
Manage the effective delivery of central transition and retention initiatives
Develop and implement best practice support for students at risk
Develop and manage end to end initiatives to support students at risk
Manage the coordination of the University’s delivery of dedicated orientation and social programs
design and continuous improvement of the University’s central support for students at risk program
Manage the Student Advocate team
Analyse and report on advocacy support requests
Ensure support for students programs and initiatives comply with ESOS Act and TEQSA requirements
How You'll Work.
Team & Collaboration
Collaborate with Faculty support for students programs; Communicate with stakeholders at all levels; Build and manage partnerships with key internal and external stakeholders
Communication Scope
Effectively communicate with stakeholders at all levels
Process & Methodology
Leading and successfully implementing project and change programs and initiatives
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