Samsara
IoT
Manager,StrategicServices
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“Manager, Strategic Services at Samsara. Skills: Customer Success, Account management, Consulting, Leadership. Ensure ongoing success and value realization for Samsara’s. Define and execute long-term strategies for the Resident”
What You'll Achieve.
Achieve measurable business outcomes
Industry & Context.
Problem-solving skills; Solutions-focused
25% travel
What They're Looking For.
Must Have
8+ years in Customer Success, account management, or consulting, 3+ years in management positions, Experience with $1M+ ACV customers, Experience with Enterprise SaaS, Ability to travel within the United States for customer meetings and events (up to 25%), Experience in structured value delivery, Exceptional executive stakeholder management and communications, Bachelor's degree from a 4-year institution
Nice to Have
Led a team where each team member managed a portfolio of 8-20 accounts, Experience using Gainsight, Partnering with account executives to develop and execute
What You'll Do.
Ensure ongoing success and value realization for Samsara’s
Define and execute long-term strategies for the Resident
Find and grow the next generation of Resident
Keep executives informed of progress
Advocate for change when needed
Champion cultural principles
Role model cultural principles
Embed cultural principles
Hire an inclusive team
Develop an engaged team
Lead a high-performing team
Manage a team of Resident Consultants
Enhance service offering
Scale service offering
Advise customers on leveraging platform
Guide customers to realize business value
Manage customer lifecycle post-onboarding
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Sales; Product; Engineering; Finance; Customer executives; Day-to-day users
Communication Scope
Executive communications; Stakeholder management
Full Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: The Resident Consultant team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As the manager of the Resident Consultant team, you will manage a team of Resident Consultants while also enhancing and scaling our service offering. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massa
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