Block
Food & Beverage
Manager,StrategicAccountManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Strategic Account Management at Block. Skills: Strategic account management, Team leadership, Revenue generation. Lead a distributed team. Manage Strategic Account Managers”
What You'll Achieve.
Continue Square's journey up-market; Grow the team today; Retain your portfolio
Industry & Context.
Customer challenges; Diffusing challenges
Meet with customers weekly to monthly
What They're Looking For.
Must Have
15+ years experience, 5+ years managing teams, Experience leading projects, Experience driving revenue growth, Experience advocating for customers, Experience working with executive stakeholders, Experience serving as escalation point, Experience diffusing challenges, Experience identifying mutual wins
Nice to Have
Experience in food and beverage industry
What You'll Do.
Lead a distributed team
Manage Strategic Account Managers
Focus on retention and growth
Support and build a data-driven team
Direct overall revenue growth
Direct logo retention
Provide performance management
Develop processes and insights
Influence program design
Identify training programs
Build training programs
Build go-to-market initiatives
Influence tooling for success
Manage cross-functional projects
Serve as customer voice
Create efficiencies through processes
Foster cross-functional collaboration
How You'll Work.
Team & Collaboration
Cross-functional projects; Engage with product teams; Cross-functional collaboration
Communication Scope
Written communication; Customer voice
Full Job Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Strategic Account Management organization is looking for a customer-facing leader to manage our Strategic Account Managers within our US Food and Beverage vertical. This manager will lead a team focused on the retention and growth of some of Square’s largest restaurants. You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market within the food and beverage vertical. You will directly manage 8-10 Strategic Account Managers while directing the overall revenue growth and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insig
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