Block

Food & Beverage

Manager,StrategicAccountManagement

$175–250k ~AI est. New York, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, Strategic Account Management at Block. Skills: Strategic account management, Team leadership, Revenue generation. Lead a distributed team. Manage Strategic Account Managers”

What You'll Achieve.

Continue Square's journey up-market; Grow the team today; Retain your portfolio

Industry & Context.

Food & Beverage
Problems you'll solve

Customer challenges; Diffusing challenges

Eligibility Requirements

Meet with customers weekly to monthly

What They're Looking For.

Must Have

15+ years experience, 5+ years managing teams, Experience leading projects, Experience driving revenue growth, Experience advocating for customers, Experience working with executive stakeholders, Experience serving as escalation point, Experience diffusing challenges, Experience identifying mutual wins

Nice to Have

Experience in food and beverage industry

What You'll Do.

Lead a distributed team

Manage Strategic Account Managers

Focus on retention and growth

Support and build a data-driven team

Direct overall revenue growth

Direct logo retention

Provide performance management

Develop processes and insights

Influence program design

Identify training programs

Build training programs

Build go-to-market initiatives

Influence tooling for success

Manage cross-functional projects

Serve as customer voice

Create efficiencies through processes

Foster cross-functional collaboration

How You'll Work.

Team & Collaboration

Cross-functional projects; Engage with product teams; Cross-functional collaboration

Communication Scope

Written communication; Customer voice

Full Job Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Strategic Account Management organization is looking for a customer-facing leader to manage our Strategic Account Managers within our US Food and Beverage vertical. This manager will lead a team focused on the retention and growth of some of Square’s largest restaurants. You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market within the food and beverage vertical. You will directly manage 8-10 Strategic Account Managers while directing the overall revenue growth and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insig

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