Company
Manager,StatisticalAnalysisPlatformSupportLead
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“Manager, Statistical Analysis Platform Support Lead. Skills: platform support, platform operations, SAS, Posit, Kubernetes. Lead and manage a platform support and operations team supporting SAS and Posit across all environments. Own day-to-day platform operations, administration, incident, problem, and request management”
What You'll Achieve.
service reliability; platform health; SLAs; operational metrics; performant platforms; reliable platforms; compliant platforms; cost-effective platforms
Industry & Context.
root-cause analysis
What They're Looking For.
Must Have
A BAS degree with over 2 years of experience an MBA/MS degree with over 2 years of experience leading enterprise platform support and operations teams with accountability for service reliability and outcomes, technical expertise in both SAS and Posit platforms, Experience operating platforms in cloud-native, Kubernetes-based environments, Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership, Experience working in regulated, compliance-driven environments, people-leadership skills, including building high-performing teams, setting priorities, and driving disciplined execution, Continuous-improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes
Nice to Have
Experience working in a pharmaceutical organization
What You'll Do.
Lead and manage a platform support and operations team supporting SAS and Posit across all environments
Own day-to-day platform operations
and request management
Serve as escalation point for major incidents and drive root-cause analysis and continuous improvement
Partner with Platform Engineering on platform strategy
including Kubernetes-based deployments
Ensure platforms are performant
and cost-effective through proactive monitoring and optimization
and report platform health
and operational metrics to business and IT leadership
Interface with end users
and dependent platforms to ensure smooth onboarding and ongoing support
Establish operational standards
and runbooks aligned with enterprise IT and regulatory requirements
Manage software and service vendors
including performance
How You'll Work.
Team & Collaboration
Partner with Platform Engineering on platform strategy, upgrades, and enhancements; Interface with end users, application teams, and dependent platforms
Communication Scope
communicate effectively with business and IT leadership
Process & Methodology
setting priorities, driving disciplined execution
Full Job Description
**Use Your Power for Purpose** Leads a team responsible for the reliable, compliant, and cost‑effective operation of enterprise statistical platforms **SAS and Posit**. This role owns platform support (e.g. incident management, user assistance) platform maintenance/monitoring, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloud‑native (Kubernetes‑based) deployments. **What You Will Achieve** * Lead and manage a platform support and operations team supporting SAS and Posit across all environments. * Own day‑to‑day platform operations, administration, incident, problem, and request management. * Serve as escalation point for major incidents and drive root‑cause analysis and continuous improvement. * Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes‑based deployments. * Ensure platforms are performant, reliable, compliant, and cost‑effective through proactive monitoring and optimization. * Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership. * Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support. * Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements. * Manage software and service vendors, including performance, contracts, and escalations. **Minimum Requirements:** * Experience (A BA/BS degree with over 2 years of experience an MBA/MS degree with over 2 years of experience) leading enterprise platform support and operations teams with accountability for service reliability and outcomes. * Strong technical expertise in both SAS and Posit platforms. * Experience operating platforms in cloud‑native, Kubernetes‑based environments. * Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership. * Expe
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