BD
Medical Technology
Manager,SolutionDeployment-UpgradeDelivery
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“Manager, Solution Deployment - Upgrade Delivery at BD. Skills: Solution deployment, Upgrade delivery, Team leadership. Lead and manage a team of software upgrade. Ensure deployment operations adhere to industry standards”
What You'll Achieve.
On-time solution deployment; Successful solution deployment; Achieve established goals
Industry & Context.
Decision making; Root cause analysis
Valid driver license, At least 21 years old, 25% travel
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, At least 5 years of experience in related field, Ability to contribute to operational and strategic development, Considerable decision-making capability, Sensitivity to accuracy and timeliness, Ability to train and evaluate talent, Experience managing virtual teams, Demonstrated ability to lead in a matrixed environment, Excellent organizational skills, Flexibility to readily adapt to change, Must be detail oriented, Ability to multitask, Implement complex projects, Knowledge and experience in financial analysis, Knowledge and experience in metrics, Extensive customer experience, Possess and maintain a valid driver license, At least 21 years old
Nice to Have
Growth mindset, Actively seeking feedback
What You'll Do.
Lead and manage a team of software upgrade
Ensure deployment operations adhere to industry standards
Ensure deployment operations adhere to regulatory requirements
Maintain high levels of customer satisfaction
Maintain high levels of operational efficiency
Maintain high levels of team performance
Work closely with other departments
Ensure seamless service delivery
Drive continuous improvement
diverse team environment
Foster a culture of teamwork
Foster a culture of collaboration
Foster a culture of continuous improvement
Foster a culture of customer excellence
Drive operational excellence in project execution
Ensure effective utilization of systems
Ensure effective utilization of tools
Ensure compliance with BD policies
Ensure compliance with BD procedures
Ensure compliance with regulatory requirements
Provide training to project team members
Support project team members
Ensure documented procedures are followed
Ensure all records are accurate
Ensure all records are up to date
Foster relationships with sales teams
Foster relationships with service teams
Support pre-sale transitions
Support post implementation transitions
Collaborate within Solution Deployment
Determine roles for implementation team
Determine responsibilities for implementation team
Determine staffing needs for implementation team
Support customer projects
Support company goals
Support company objectives
Develop effective practices for communicating information
Develop effective tools for communicating information
Develop effective standards for communicating information
Communicate information to teams
Communicate information to peers
Communicate information to executive leadership
Communicate information to customers
Drive quality upgrades for BD customers
Drive successful upgrades for BD customers
Drive efficient upgrades for BD customers
Assist MMS with Field Action execution
Manage customer notifications
Obtain customer acknowledgment forms
Follow-up with customers
Answer customer questions
Ensure all project records are accurate
Ensure all project records are up to date
Hire a high performing team
Develop a high performing team
Lead a high performing team
Demonstrate understanding of larger organization
Give feedback to employees
Support employee development
Utilize available metrics
Utilize available resources
Drive team to achieve established goals
Achieve goals in a proactive manner
Achieve goals on time
Remove obstacles for team success
Align expenses with budget
Prioritize allocation of resources
Take appropriate risks
Take accountability for outcomes
Perform Account Management functions
Act as escalation point for internal needs
Act as escalation point for external needs
Manage complex customer issues
Manage multi-faceted customer issues
Leverage internal relationships
Leverage external relationships
Utilize internal trends
Utilize external trends
Analyze business data
Analyze financial data
Analyze operational data
Analyze technical data
Achieve strategic goals
Achieve strategic objectives
Embrace a culture of change
Drive a culture of change
Provide guidance in product knowledge
Provide guidance in solution deployment processes
Participate in projects impacting Solution Deployment
Participate in initiatives impacting Solution Deployment
Participate in projects impacting business unit
Participate in initiatives impacting business unit
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer projects; Sales and service teams; Solution Deployment; Implementation teams; Executive leadership; BD policies; BD procedures; Regulatory requirements
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, Implementation project management, Upgrade project management
Full Job Description
## **We are the people who give possibilities purpose** BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. # Job Description **Summary:** The BD Solution Deployment Department manages, plans and coordinates the implementation and upgrades of the Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on-time, successful solution deployment. Activities include implementation and upgrade project management, product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities. The Manager, Solution Deployment Upgrade Delivery, is a customer-facing role that is responsible for leading and managing a team of software upgrade Project Managers. This role focuses on ensuring that all deployment operations adhere to industry standards and regulatory requirements while maintaining high levels of customer satisfaction, operational efficiency, and team performance. The Manager, Solution Deployment Upgrade Delivery, will work closely with other departments, including R&D, Quality, Education Services, PMO and Sales to ensure seamless service delivery, compliance, and continuous improvement. **Accountabilities:** * Builds a strong, diverse team environment, culture of teamwork, collaboration, continuous improvement, and customer excellence. * Drives operational excellence in project execution, and effective utilizatio
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