Waystar
Healthcare
Manager,SolutionAdoption
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Solution Adoption at Waystar. Skills: Solution Adoption, people management, client-facing implementation, healthcare payments. Lead, manage, and develop a team. Set clear performance expectations”
What You'll Achieve.
delivering high-quality onboarding and implementation experiences; building, leading, and scaling a high-performing team; delivers consistent, predictable, and high-quality implementation outcomes; ensure execution, talent development, and operational excellence; driving successful adoption of Waystar solutions; shaping how clients operationalize patient financial workflows; integrate Waystar solutions into their broader healthcare financial ecosystem; support increasing implementation volume and complexity; ensure alignment on implementation strategy, capacity planning, and client delivery expectations; ensure successful execution across multiple concurrent implementations; drive predictable outcomes, quality delivery, and client satisfaction; meeting project milestones, timelines, and customer success criteria; strengthen technical, operational, and client-facing capabilities; increase scalability, efficiency, and consistency across the implementation function
Industry & Context.
Excellent problem-solving, troubleshooting, and escalation management skills
Ability to travel up to 50%
What They're Looking For.
Must Have
5+ years of experience in healthcare revenue cycle, patient financial services, healthcare payments, or healthcare technology implementation, 2+ years of direct people management or team leadership experience, Demonstrated success leading high-performing teams in a client-facing implementation or consulting environment, understanding of patient financial workflows, including patient payments, billing, collections, reconciliation, and cash posting processes, Experience with healthcare payment systems, merchant processing, and merchant onboarding workflows, technical acumen with healthcare data integrations, including APIs and system interoperability between EMR, ERP, and payment platforms, Experience working with Salesforce or similar CRM platforms for implementation tracking, case management, or workflow coordination, Familiarity with payment devices (e. g. , point-of-sale terminals, kiosks, card readers) and related networking/connectivity requirements in healthcare or retail environments, Proven ability to manage multiple team members, projects, and priorities in a fast-paced environment, coaching, mentoring, and performance management skills with a track record of developing talent, Excellent problem-solving, troubleshooting, and escalation management skills, communication skills with the ability to engage effectively with executives, operational leaders, and technical stakeholders, HIPAA knowledge and understanding of healthcare data privacy requirements, Proficiency with Microsoft Office Suite
Nice to Have
Experience working with Epic or Cerner EMR integrations, particularly within patient financial workflows, Experience with healthcare ERP systems supporting general ledger, cash management, or financial reconciliation, Knowledge of healthcare payment gateways, merchant services, and patient payment platforms, understanding of API-based payment integrations and payment orchestration between healthcare and financial systems, Experience supporting or leading Salesforce-based implementation workflows, reporting, or case management processes, Familiarity with payment hardware ecosystems, including device provisioning, configuration, and network setup/support considerations, Experience leading or scaling professional services, implementation, or consulting teams in a healthcare technology environment, Experience supporting large health systems or integrated delivery networks, Understanding of healthcare reimbursement models, payer workflows, and financial clearance processes, Experience implementing or supporting enterprise patient financial experience platforms, Bachelor’s degree or equivalent experience in Healthcare, Information Systems, Computer Science, or related field
What You'll Do.
Set clear performance expectations
scalable team structure
Oversee team workload management
Ensure consistent adoption of implementation methodology
Act as an escalation point
Drive accountability across the team
Identify coaching opportunities
Foster a high-performance
collaborative team culture
Develop and refine onboarding and training programs
Proactively identify process improvements
Communicate team performance
How You'll Work.
Team & Collaboration
Partner closely with Sales, Product, Engineering, and Client Success leadership; communication skills with the ability to engage effectively with executives, operational leaders, and technical stakeholders
Communication Scope
communication skills with the ability to engage effectively with executives, operational leaders, and technical stakeholders
Process & Methodology
manage multiple team members, projects, and priorities, project milestones, timelines
Full Job Description
**ABOUT THIS POSITION** This Manager position reports to the Director of Solution Adoption and leads a team of Solution Adoption Consultants responsible for delivering high-quality onboarding and implementation experiences for Waystar’s Patient Financial Experience solutions. This includes solutions supporting patient payments, merchant processing, cash management workflows, and healthcare financial data integrations. The primary focus of this role is building, leading, and scaling a high-performing team that delivers consistent, predictable, and high-quality implementation outcomes across health systems and hospital clients. This leader will ensure strong execution, talent development, and operational excellence while driving successful adoption of Waystar solutions across complex healthcare environments. This role plays a key part in shaping how clients operationalize patient financial workflows and integrate Waystar solutions into their broader healthcare financial ecosystem. **WHAT YOU 'LL DO** * Lead, manage, and develop a team of Solution Adoption Consultants responsible for patient financial experience implementations, including patient payments, merchant processing, and healthcare financial integrations * Set clear performance expectations, provide ongoing coaching, and conduct regular 1:1s to support team development, accountability, and career growth * Build a strong, scalable team structure capable of supporting increasing implementation volume and complexity across enterprise health system clients * Partner closely with Sales, Product, Engineering, and Client Success leadership to ensure alignment on implementation strategy, capacity planning, and client delivery expectations * Oversee team workload management, resource allocation, and prioritization to ensure successful execution across multiple concurrent implementations * Ensure consistent adoption of implementation methodology across the team to drive predictable outcomes, quality delivery, and clien
Applying for this Manager, Solution Adoption role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Waystar?
Real rants from real employees. Read before you apply.