New Era Technology
Technology
Manager,SocialMedia&Search
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Social Media & Search at New Era Technology. Own day-to-day vendor relationships. Manage contract lifecycle”
Industry & Context.
Potential for travel, Regular use of hands, Ability to hear, Ability to see, Prolonged periods of looking at computer screen
What They're Looking For.
Must Have
5 years of relevant experience in technology operations, 5 years of relevant experience in vendor management, 5 years of relevant experience in MarTech platforms, Familiarity with social media platforms, Familiarity with social media management tools, Familiarity with search platforms, Familiarity with search management tools
Nice to Have
Experience with enterprise SaaS vendor management, Experience in pharmaceutical or regulated industry technology environments, Experience with compliance frameworks, Sprinklr experience, Familiarity with AI/ML tools, Familiarity with automation workflows, Familiarity with generative AI platforms, Digital Marketing knowledge
What You'll Do.
Own day-to-day vendor relationships
Manage contract lifecycle
Coordinate vendor onboarding
Coordinate vendor renewals
Coordinate compliance reviews
Coordinate escalations
Manage platform access provisioning
Manage user administration
Manage governance across social media tools
Manage governance across search tools
Manage governance across native social platforms
Support tool configuration
Support dashboard setups
Support operational workflows
Lead cross-functional compliance workflows
Ensure tools meet enterprise compliance standards
Manage CAPA reporting
Manage remediation tracking
Support AI and Automation workstream
Assist with integration touchpoints
Build AI portfolio management framework
Maintain AI portfolio management framework
Track productivity gains
Track adoption metrics
Support social media account creation
Support platform setup
Support launch readiness
Maintain operational documentation
How You'll Work.
Team & Collaboration
Cross-functional compliance coordination; Work across technical stakeholders; Work across legal stakeholders; Work across business stakeholders
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY The Global Digital Engagement (GDE) team within a pharma company owns the end-to-end technology stack powering their social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai, Quid AI, Tubular Labs, and Synthesia. HIERARCHY Reports to the Practice Area Manager – Agency Services PRIMARY DUTIES Vendor Management & Platform Operations Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors. Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security. Manage platform access provisioning, user administration, and gov
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