Pearl
Healthcare
Manager,SMBOnboarding
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, SMB Onboarding at Pearl. Skills: Customer onboarding, Team leadership, Process optimization. Manage and develop team. Establish culture of high performance”
What You'll Achieve.
Improve overall onboarding outcomes; Reduce time-to-value; Minimize reversal metric
Industry & Context.
Analytical skills
Office once per week
What They're Looking For.
Must Have
4+ years customer onboarding, 2+ years people management, Analytical skills, Experience building dashboards, Leveraging data to isolate process bottlenecks, Predict customer reversals, Success in refining messy processes, Enforcing system compliance, Driving accountability across remote team
Nice to Have
Deep product expertise
What You'll Do.
Manage and develop team
Establish culture of high performance
Conduct performance reviews
Manage career development tracking
Handle resource capacity planning
Own hiring and scaling strategy
Partner with Onboarding Team Lead
Analyze onboarding journey
Optimize onboarding journey
Streamline onboarding journey
Reduce implementation times
Accelerate customer time-to-value
Define reversal metric
Identify root causes for churn
Identify root causes for stalled implementations
Implement preventive strategies
Remove institutional blockers
How You'll Work.
Team & Collaboration
Manager of Customer Success; Manager of CS Operations; Onboarding Team Lead; Product; Engineering; Sales; Support
Communication Scope
Leadership; Communication
Full Job Description
ABOUT PEARL Pearl is shaping the future of dentistry with a suite of AI solutions that raise the standard of care for patients worldwide. Since 2019, we've built FDA-cleared computer vision for 2D and 3D dental imagery, used by clinicians, practice owners, labs, and insurers to improve the efficiency, accuracy, and consistency of dental care globally. Our product suite spans Second Opinion, Practice Intelligence, Pearl Insurance, and Scribe, and we serve everyone from independent practices to the largest DSOs in the world. THE ROLE Pearl AI is seeking a data-driven, accountability-focused Manager, SMB Onboarding to lead our implementation team through our next phase of growth. In this role, you will transition the team into a high-performance unit by owning the strategic outcomes of the onboarding lifecycle. You will drive success through operational accountability, rigorous metric oversight, and process optimization. Your core mandates will be to improve overall onboarding outcomes, drastically reduce time-to-value (onboarding times), and own/minimize the reversal metric from onboarding. You will manage a team of Onboarding Specialists and work in lockstep with the Manager of Customer Success and the Manager of CS Operations as your core partners in strategy, collaborating closely to align onboarding goals with broader customer retention initiatives and operational scale. On a daily operational level, you will partner with our Onboarding Team Lead, who serves as the team's primary subject matter expert and technical resource. While the Team Lead continues to guide daily technical execution and peer mentoring, you will own the people management, strategic direction, operational bottlenecks, and ultimate performance of the department. KEY RESPONSIBILITIES Operational Leadership & Accountability - Drive Outcomes: Manage and develop a team of Onboarding Specialists, establishing a culture of high performance, clear accountability, and continuous improvement. - People M
Applying for this Manager, SMB Onboarding role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Pearl?
Real rants from real employees. Read before you apply.