Manager,SiteReliabilityEngineer

Why This Role Matters Site Reliability Engineering (SRE) is a growing team that partners closely with Product Engineering, Security, and Support. We are responsible for the reliability, deployment, and continuous operation of the Ivanti Cloud services. We need your help to take our existing platform to the next level with observability, release automation, chaos engineering, and more. The Manager, SRE role is a blend of infrastructure, networking, operating systems, automation, development, and application administration. The ideal candidate has prior experience managing cloud-based SaaS applications and strives to solve traditional operations problems through automation and software. More so, the candidate must possess a high standard of excellence, have a strong customer focus, and is capable of technical deep dives into code, app servers, databases, load balancers, operating systems, and networks. What you will Do Work Monday through Friday Building and managing a team a team that runs deploys, runs, and secures Ivanti’s production Software-as-a-Service (SaaS) environments in AWS and Azure Working with geographically dispersed, cross-departmental teams to solve difficult problems Improving the performance of the team to deliver improved stability, performance, and lower costs for the SaaS products Automating common and repetitive tasks Writing documentation and training material Training the teams Participating in manager on-call rotations for 24x7 coverage (follow-the-sun model) for incident response, issue triage, and problem resolution. What you will bring A BSc or Master’s degree in Computer Science, a related field, or equivalent practical experience 10+ years of Site Reliability Engineering or DevOps experience in a cloud/SaaS environment 2+ years of leadership/managerial industry experience Experience building and managing geographically separated teams Experience improving the performance of individuals and teams Experience developing and optimizing proce