Altisource
Financial Services
Manager,SettlementServices
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“Manager, Settlement Services at Altisource. Skills: Settlement Services, Operational leadership, Process improvement, Team management. Provide strategic and operational leadership. Oversee multiple teams and Team Leads”
What You'll Achieve.
Ensure consistent delivery of high-quality services; Ensure regulatory compliance; Ensure scalable operational performance; Support volume growth; Support onboarding of new clients; Support legacy portfolio transitions; Ensure SOPs are audit-ready; Ensure SOPs are consistently applied; Ensure playbooks are audit-ready; Ensure playbooks are consistently applied; Ensure job aids are audit-ready; Ensure job aids are consistently applied; Ensure control documents are audit-ready; Ensure control documents are consistently applied; Support regulatory exams; Support client audits; Support underwriter reviews; Ensure timely corrective action; Ensure timely remediation plans; Track and reduce error rates; Track and reduce rework; Track and reduce customer complaints; Track and reduce operational losses; Ensure internal controls
Industry & Context.
Problem-solving capabilities; Root cause analysis
What They're Looking For.
Must Have
8-12 years experience in Title, Escrow, or Settlement Services operations, Demonstrated experience leading scaled operations, Demonstrated experience leading complex workflows, Demonstrated experience leading cross-functional initiatives
Nice to Have
Bachelor’s degree in Business, Operations Management, Finance, or a related field, Experience working with national title underwriters, Experience working with large lenders, Experience working with institutional clients
What You'll Do.
Provide strategic and operational leadership
Oversee multiple teams and Team Leads
Accountable for end-to-end operational outcomes
Accountable for financial performance
Accountable for risk management
Accountable for workforce effectiveness
Partner closely with Compliance
Drive standardization across settlement operations
Drive transformation across settlement operations
Drive continuous improvement across settlement operations
Own end-to-end operational performance
Set service delivery standards
Manage service delivery standards
Set productivity benchmarks
Manage productivity benchmarks
Manage quality metrics
Ensure consistent execution of operations
Drive operational scalability
Act as final escalation point
Provide direction to Team Leads
Provide coaching to Team Leads
Provide performance oversight to Team Leads
Establish clear performance expectations
Conduct performance reviews
Manage succession planning
Drive workforce planning
Drive capacity modeling
Drive staffing strategies
Build a leadership bench
Own process standardization
Own process documentation
Own process governance
Identify systemic gaps
Identify root causes of defects
Lead process improvement initiatives
Partner with Technology teams
Partner with Product teams
Drive workflow enhancements
Drive system optimization
Lead change management efforts
Ensure SOPs are current
Ensure playbooks are current
Ensure job aids are current
Ensure control documents are current
Embed quality frameworks
Embed risk management frameworks
Partner with Compliance
Support regulatory exams
Support client audits
Support underwriter reviews
Ensure timely corrective action
Ensure timely remediation plans
Track customer complaints
Reduce customer complaints
Track operational losses
Reduce operational losses
Ensure internal controls
Serve as operational partner
Provide operational insights
Provide performance reporting
Provide risk assessments
Support client onboarding
Support client implementation
Support ongoing client relationship management
Collaborate with Sales teams
Collaborate with Customer Success teams
Collaborate with Compliance teams
Collaborate with Legal teams
Collaborate with Vendor Management teams
Own management reporting
Support cost management
Support productivity optimization initiatives
Analyze volume trends
Analyze capacity utilization
Drive continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner with Compliance; Partner with Underwriting; Partner with Technology; Partner with Sales; Partner with Senior Leadership; Collaborate with Sales; Collaborate with Customer Success; Collaborate with Compliance; Collaborate with Legal; Collaborate with Vendor Management
Communication Scope
Written communication; Verbal communication
Process & Methodology
Process improvement initiatives, Change management
Full Job Description
ARE YOU READY TO WORK AT ALTISOURCE? * Are you a natural helper who loves working through people’s problems to find the best solution? * Are you a quick learner who is self-motivated and able to work well independently as well as on a team? * Are you interested in working on a new product where you can make an immediate impact? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities. The Manager Settlement Services is responsible for providing strategic and operational leadership across the Title & Settlement function, ensuring consistent delivery of high-quality services, regulatory compliance, and scalable operational performance. This role oversees multiple teams and Team Leads across Pre-Closing, Closing, Funding, Recording, and Post-Closing operations, and is accountable for end-to-end operational outcomes, financial performance, risk management, and workforce effectiveness. The Operations Manager partners closely with Compliance, Underwriting, Technology, Sales, and Senior Leadership to drive standardization, transformation, and continuous improvement across settlement operations. Key Responsibilities Operational Leadership & Delivery * Own end-to-end operational performance across Title & Settlement workflows, including Pre-Closing, Closing, Funding, Recording, and Post-Closing. * Set and manage service delivery standards, SLAs, turn times, productivity benchmarks, and quality metrics across teams. * Ensure consistent execution of operations in compliance with ALTA Best Practices, state-specific regulations, underwriter guidelines, and client SLAs. * Drive operational scalability to support volume growth, onboarding of new clients, and legacy portfolio transitions. * Act as the final escalation point for complex operational, client, underwriter, or regulatory issues. People Ma
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