ManagerServicesIndustrialEngineering

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Primary Function of Position The Services Industrial Engineering Manager leads the strategic integration of engineering, planning, and logistics to ensure field service teams have the critical hardware tools and components required for the maintenance and repair of Intuitive’s products. This position will lead a team of engineers in the design and release of service tools, establish Operational Level Agreements (OLAs) to streamline cross-functional workflows, and partner with analytics teams to develop data-driven dashboards that monitor equipment availability and optimize global service performance. Essential Job Duties * Operations & Logistics Integration * Collaborate with Planning and Logistics leadership to guarantee that hardware tools and field replaceable parts are consistently available for Field Service Engineers (FSEs). * Establish and maintain operational metrics and OLAs between Global Services, Planning, and Logistics to define clear performance expectations and workflows. * Optimize the lifecycle