Celonis
SaaS
Manager,ServicesConsulting-(12monthFixedTermContract)
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Services Consulting - (12 month Fixed Term Contract) at Celonis. Skills: Team Leadership, Customer Engagement, Services Sales, Project Management. Lead, guide, and develop a team of 5-10 Consultants. Drive successful deployments of Celonis and AI technologies”
What You'll Achieve.
Ensure customer satisfaction; Ensure project success; Drive adoption of the Celonis platform; Accelerate time to first value; Drive measurable business impact; Deliver tangible value; Meet customer requirements; Maximize services revenue; Ensure utilization; Deliver rapid, tangible improvements; Ensure comprehensive adoption plans are incorporated
Industry & Context.
What They're Looking For.
Must Have
8 or more years of experience in delivering high complex SaaS or Consulting projects, acting as Manager in Business Consulting, or acting as Manager in Professional Services or similar functions, Experience in managing Professional Services or Consulting teams, preferably in enterprise SaaS companies, Proven track record of leading complex transformational customer programs, Extensive experience in project management disciplines, including leading teams of project managers, understanding of software implementation/delivery, Experience of building relationships with sales teams, involvement in deals, Proven leadership in interacting with senior / executive level customers, Experience in motivating and retaining top talent, Excellent communication skills in German and English
What You'll Do.
and develop a team of 5-10 Consultants
Drive successful deployments of Celonis and AI technologies
Drive services sales cycles
including project scoping and proposal creation
Ensure customer engagement management during implementations
Manage a portfolio of different project types to success
Build relationships with strategic automotive customers
Ensure timely and high-quality deployments of Celonis technology
Communicate with stakeholders in Celonis’ largest customers
Handle escalations and navigate challenging situations
and monitor resource capacity and utilization
Staff all customer engagements appropriately
Position and sell the right services
Maximize services revenue and ensure utilization
Manage deal pipeline and provide weekly updates
Drive a value-focused mindset within the team
Ensure project governance to deliver rapid
tangible improvements
Drive user adoption of Celonis technology
Foster a culture of technical curiosity and adoption of AI
Orchestrate thought leadership by collaborating with internal specialists
Drive team readiness for AI capabilities
How You'll Work.
Team & Collaboration
Partner cross-functionally to support customer engagement efforts; Liaise frequently with Sales and Value Engineering teams; Work closely and build trust with Sales and Value Engineering; Collaborate with internal specialists to guide customers through new AI-driven product
Communication Scope
Excellent communication skills in German and English
Process & Methodology
Leading teams of project managers, Project scoping, Service proposal creation, Outcome-Based Deployments, Fixed-Scope Deployments, AI-Focused service packages, Enterprise Readiness Programs, Project governance
Full Job Description
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: As Consulting Manager Automotive DACH, you will lead, guide and develop a team of 5-10 Consultants. You are responsible for driving successful deployments of the newest Celonis and AI technologies across our DACH Automotive customers. This includes to drive services sales cycles, incl. project scoping and service proposal creation, and ensure strong customer engagement management during Celonis implementations driven by your team. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering (=Pre-Sales) teams to ensure customer satisfaction, project success and adoption of the Celonis platform. The Work You’ll Do: People - build, support, enable a high performance team; lead and manage a team of approx. 5-10 Celonis Consultants; develop career paths for team members that allow for growth and development within the Services organization and Celonis overall; proactively manage attrition, productivity, resource allocation/staffing, team motivation and training, across the Consulting team Delivery - manage a portfolio of different project types to success (Outcome-Based or Fixed-Scope Deployments, AI-Focused service packages, overarching customer success packages, or Enterprise Readiness Programs); build relationships directly with largest/most strategic automotive customers in the DACH
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