Celonis
SaaS
Manager,Services
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Services at Celonis. Skills: Services leadership, Customer success, Team management, Project delivery, Sales support. Lead, guide and develop a team of 10+ Consultants and Project Managers. Drive successful deployments of the Celonis technology across our customers in North America”
What You'll Achieve.
Maximize services revenue; Ensure utilization targets; Ensure customer satisfaction, loyalty and adoption of the Celonis platform; Drive measurable business impact and deliver tangible value; Meet customer requirements; Accelerate time to first value; Drive measurable business value; Deliver rapid, tangible improvements and fast time to value; Ensure comprehensive adoption plans are incorporated into each project; Recruit and develop a high-performing Program Manager and Consulting team
Industry & Context.
Visa sponsorship is not offered for this role.
What They're Looking For.
Must Have
7+ years of experience in delivering high complex projects as a Program Manager or Program Director, Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics project, Proven track record of leading complex transformational customer programs, Good understanding of the implementation of Celonis products, at a level required to lead and direct Celonis Consultants and Project Managers, Experience in managing professional services teams, preferably in enterprise SaaS companies, Experience of building relationships with sales teams, involvement in deals, Proven leadership in interacting with senior / executive level customers, Experience in recruiting, motivating and retaining top talent, Excellent communication skills
What You'll Do.
guide and develop a team of 10+ Consultants and Project Managers
Drive successful deployments of the Celonis technology across our customers in North America
Drive services sales cycles
including project scoping and service proposal creation
Ensure customer engagement management
Manage portfolio of projects to success
Build relationships directly with largest/most strategic customers
Ensure timely and high-quality deployments of the Celonis technology
Drive measurable business impact and deliver tangible value
Meet customer requirements
Accelerate time to first value
Drive measurable business value
Communicate with stakeholders in Celonis’ largest customers
forecast and monitor resource capacity and utilization
Staff appropriately all customer engagements
Ensure project governance to deliver rapid
tangible improvements and fast time to value
Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
enable a high performance team
Lead and manage a team of approx. 5-10 Celonis Project managers and Consultants
Proactively manage hiring
team motivation and training
across the Consulting team
Build relationships with the strategic partners (and our partner managers) in the region to support our most important customers
Contribute to internal initiatives that make the organization recruit and develop a high-performing Program Manager and Consulting team
Developing career paths for team members that allow for growth and development within the Services organization and Celonis overall
How You'll Work.
Team & Collaboration
Partner cross-functionally to support all customer engagement efforts; Liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform; Work closely and build trust with Sales and Value Engineering to support ACV land and expand; Collaborate with the Academy on adoption plans; Build relationships with the strategic partners (and our partner managers) in the region
Communication Scope
Excellent communication skills; Communicate with stakeholders in Celonis’ largest customers; Handle escalations and navigate challenging situations with positive and balanced approach
Process & Methodology
Delivering high complex projects, Program management, Program director, Managing portfolio of projects, Ensuring timely and high-quality deployments, Driving measurable business impact, Delivering tangible value, Meeting customer requirements, Accelerating time to first value, Driving measurable business value, Managing, forecasting and monitoring resource capacity and utilization, Staffing appropriately all customer engagements, Ensuring project governance, Driving rapid, tangible improvements, Driving fast time to value, Ensuring comprehensive adoption plans are incorporated into each project, Managing professional services teams, Leading complex transformational customer programs
Full Job Description
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: As Services Manager, you will lead, guide and develop a team of 10+ Consultants and Project Managers. You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles, incl. project scoping and service proposal creation, and ensure strong customer engagement management. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform. The Work You’ll Do: Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and ba
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