Manager,ServiceTransition

## **Why Patients Need You** All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop careers that drive both individual and company success, while being part of an ownership culture that values diversity, engagement, and inclusivity. Our people are energized, empowered and able to impact the health and lives of millions. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructure that enables our Digital landscape. ## **What You Will Achieve** The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability. By applying advanced analytics, we enable predictive detection-identifying issues with our services and intervening before they disrupt the business. We place data at the heart of what we do, with a relentless focus on continuous improvement to support Pfizer’s business processes and patient outcomes. ## **ROLE SUMMARY** The Manager, Service Transition is accountable for designing, implementing, and governing a structured framework that ensures new and changed services are transferred into operations in a controlled, predictable, and supportable manner. This role serves as the single point of accountability for operational readiness, ensuring that services entering Business‑As‑Usual (BAU) meet agreed acceptance criteria and can be supported effectively with minimal risk to service stability. The Manager, Service Transition ensures that services are intentionally transitioned, fully supported, and operation