GSSTech Group
Banking
ManagerServiceOperations
“Manager - Service Operations at GSSTech Group. Skills: Service Configuration, Third-Party Coordination, Payroll Operations, Cards Operations. Own and manage complex service configurations. Ensure accurate setup and maintenance of products”
What You'll Achieve.
ensure reliable service delivery; robust regulatory compliance; continuous improvement through process optimization and operational scalability; guarantee optimal platform performance
Industry & Context.
detailed root cause analysis (RCA)
What They're Looking For.
Must Have
Bachelor’s degree in Finance, Business Administration, or a related professional field, Hands-on experience working directly with card processing platforms, payroll/WPS systems, and formal banking/fintech operational workflows, Direct experience working alongside card schemes (Visa, Mastercard, Jaywan) and third-party financial processors, technical writing skills for composing SOPs, visual process flows, and operational manuals, Exceptional attention to detail with a proven ability to manage multiple operational priorities under strict regulatory deadlines
What You'll Do.
Own and manage complex service configurations
Ensure accurate setup and maintenance of products
Coordinate with IT and Product teams
Maintain comprehensive configuration documentation
Act as primary contact for external service providers
and enforce service level agreements
Conduct regular service reviews
Coordinate rapid issue resolution
Manage end-to-end payroll processing
Ensure timely validation and high-accuracy submission
Handle payroll exceptions
Liaise with Central Bank
Oversee daily card operations
Manage all card lifecycle activities
Coordinate with card processors
Handle card-related exceptions
How You'll Work.
Team & Collaboration
Coordinate directly with IT and Product teams; Liaise with the Central Bank, WPS Processors, Corporate Clients, and internal departments; Coordinate with card processors, prominent Card Networks (Visa, Mastercard, Jaywan), and card vendors; Handle card-related exceptions, customer disputes, and partner escalations in coordination with internal risk and external teams; cross-functional capability to collaborate with Technology, Product, Compliance, and Finance teams
Communication Scope
Clear communication style
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